JAY ANN MAE ALCE
NHI, INC.
Cebu
Work Preference
Work Type
Full TimePart TimeContract Work
Location Preference
On-Site
Location:
San Francisco, CAVNew Washington, AKL
Open to relocation:
Yes
Minimum Desired Compensation
₱45000/yr
1
Language
2
Certification
3
Years of experience
Dynamic professional with extensive experience in customer service roles at NHI, INC. and Cebu Family Suites. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in point-of-sale systems and committed to reliability and punctuality, ensuring seamless operations and positive guest experiences.
Work History
Cashier, Receptionist, Server
3 Years 1 Month- Greeted customers and provided efficient checkout support
- Processed customer transactions accurately using point-of-sale system
- Handled cash, card, and mobile payments with attention to accuracy
- Balanced register drawer and resolved payment discrepancies promptly
Front Desk Receptionist
4 Months- Managed guest check-in and check-out using front office procedures
- Answered calls, emails, and walk-in inquiries with professional service
- Processed reservations, room assignments, and booking updates accurately
- Coordinated with housekeeping to maintain room readiness and guest requests
Bartender, Food Attendant, Barista
9 Months- Prepared cocktails, wine, and nonalcoholic beverages following standard recipes and guest preferences.
- Managed bar inventory, restocked supplies, and maintained organized service stations throughout shifts.
- Delivered attentive guest service while handling orders, recommendations, and special requests efficiently.
- Processed payments accurately using point-of-sale systems and balanced cash drawers at shift close.
Encoder, Finance, Pump Attendant
2 Years 10 Months- Assisted customers with fuel dispensing and provided prompt service at pump area.
- Monitored pump operations to ensure safe, efficient fuel handling throughout shift.
- Checked equipment for leaks, malfunctions, and maintenance needs before issues escalated.
- Directed traffic flow around fueling stations to support orderly customer access.
Education
Bachelor of Science - Hospitality Management
High School Diploma
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Customer service excellence
Reliability and punctuality
Customer relations
Certification
Nc II holder (Bread and Pastry)
Best in Costumer Service
Languages
Japanese
B1
Intermediate
Timeline
Cashier, Receptionist, Server
NHI, INC.
09.2023 - CurrentRead More
Front Desk Receptionist
Cebu Family Suites
05.2023 - 09.2023Read More
Bartender, Food Attendant, Barista
Lacos International Cuisine
08.2022 - 05.2023Read More
Encoder, Finance, Pump Attendant
Bernie's
06.2019 - 04.2022Read More
Negros Oriental State Unversity
Bachelor of Science from Hospitality Management
Read More
Kalumboyan High School
High School Diploma
Read More