JAY ALLAN E. RONDERO

• Championed patients’ rights by ensuring their healthcare concerns and needs were effectively addressed
• Delivered accurate information on healthcare plans, including coverage, benefits, and services
• Guided customers through healthcare processes such as medical equipment access, prescriptions, and claims
• Applied strong knowledge of healthcare systems while maintaining high standards of customer service
• Recognized for being detail-oriented, well-organized, and consistently results-driven
• Promoted to Subject Matter Expert (SME), managing complex concerns and escalations to support operations
• Contributed to team success by sharing knowledge and improving service quality through best practices
• Advanced to a supervisory role, leading daily operations and monitoring team performance
• Provided coaching, constructive feedback, and evaluations to support employee development
• Encouraged team members to achieve performance goals and comply with organizational standards
• Implemented process improvements to enhance productivity and overall service delivery
• Maintained accurate and compliant customer records, ensuring audit readiness
• Organized documentation systems to improve workflow efficiency and data management
• Demonstrated strong leadership, mentoring, and team management skills

• Delivered technical support for mobile devices, troubleshooting issues and guiding customers to effective solutions
• Responded to customer inquiries related to services, ensuring timely and accurate resolution
• Created, tracked, and maintained support tickets with complete and accurate documentation
• Resolved escalations from lower-tier representatives, ensuring issues were fully addressed
• Assisted customers in selecting service plans aligned with their needs
• Handled supervisory and managerial calls, demonstrating flexibility and strong problem-solving skills
• Monitored calls to assess agent performance and identify improvement opportunities
• Managed team operations in the absence of team leaders
• Maintained strict adherence to schedules and performance timelines
• Supported the production floor as a Subject Matter Expert (SME)
• Mentored new hires, providing guidance on processes and career development

Assisted customers in selecting suitable products.

• Provided polite support to customers requiring assistance.
• Developed targeted marketing strategies to increase customer engagement.
• Organised stock levels to enhance product accessibility for customers.
• Ensured accurate pricing on all stock items.
• Checked for damages on products prior to display.
• Reported daily total sales figures to evaluate store performance trends.
• Worked overtime to ensure timely task completion.

• Ensured woven products met quality assurance standards and were prepared for export
• Completed production assignments efficiently while meeting established deadlines
• Created design concepts based on weaving patterns to expand product offerings
• Interpreted and adapted designs from the engineering team using reference images and specifications
• Demonstrated creativity and initiative in developing innovative design solutions
• Performed product repairs and restoration based on client requirements.

• Drove sales performance across multiple regions, contributing to overall revenue growth
• Implemented marketing initiatives to increase sales and strengthen brand presence
• Built relationships with store owners to promote reseller partnerships
• Conducted prospecting activities to identify and onboard potential resellers and wholesalers
• Monitored inventory levels, ensuring stock completeness before distribution
• Verified cash collections against receipts to ensure accuracy during remittance