JAY AKBAR PAGLANGAN
Maguindanaon
Summary
Energetic and compassionate individual with excellent communication and teamwork skills. Possesses solid understanding of community support initiatives and event coordination. Aims to make meaningful difference through dedicated service and collaboration.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Volunteer
N/A
12.2023 - Current
Assisted pregnant teacher as substitute continued teaching until now as volunteer.
Call Center Representative
Teleperformance
08.2023 - 04.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Intern
N/A
02.2023 - 05.2023
- Gained valuable teaching experience with masters teachers. Learned how to handle students with various background and cultures.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Bachelor of Secondary Education Major in English - Secondary Education
University of Southern Mindanao
Kabacan, Province Of Cotabato, Philippines06-2023
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Interpersonal Communication
- English Proficiency
- Adaptability and dependability
- Public speaking
- Customer service
Certification
- Certified Data Professional (CDP)
Singing, playing instruments, and watching Anime
Singing is a hobby I could not stop doing as it lessened my sadness when I'm feeling blue. Life is not always moving the way we want it to move, thus, one needs to have at least one certain thing that would sooth their sadness when the time and situation is against them. So, that certain thing for me is singing. Along with singing, I also play certain instrument like flute, kulintang, agong, and gandingan. These are instruments that are fun for me to play. Thus, having them in times of lonesome is a good reliever. Meanwhile, anime is a hobby I'm indulged in all the time. Ever since we were little, I love watching anime. I could spent my whole day just watching anime.
Languages
Maguindanaon, tagalog, English
Timeline
Volunteer
N/A
12.2023 - Current
Call Center Representative
Teleperformance
08.2023 - 04.2024
Intern
N/A
02.2023 - 05.2023
Bachelor of Secondary Education Major in English - Secondary Education
University of Southern Mindanao
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