Jay Christian Rivera
Client Success Manager
Quezon City
Summary
Dynamic Client Success Manager offering 8 years of success in driving revenue, growing market share and building highly profitable account bases for diverse organizations. Well-versed in establishing top-performing teams committed to surpassing business objectives in alignment with corporate mission. Skilled in enforcing adherence to policies, procedures and service standards. Dedicated to continuous delivery of top-quality products and services to clients.
Overview
9
9
years of professional experience
23
23
Certification
Work History
Client Success Manager
Elabor8
01.2023 - 04.2023
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- As a Client Success Manager, my major objective is to create sales operating models and implement them across the business development representatives. I have developed/launched the go‑to‑market strategy and drove all stages of the sales cycle within the sales team.
- Responsible for leading the sales team to meet their KPI, also responsible for daily, weekly, and monthly coaching and reporting of the sales stats.
Business Development Representative
Flomatika
09.2021 - 01.2023
- As a Business Development Representative, my major objective is to Oversee all marketing campaigns for the company, Provide advice, theory, and documentation on digital marketing. Develop and implement overarching outbound sales and business development strategy, sales processes, and structure, and apply best practices across the company.
- Build key customer relationships, identifies business opportunities, remain current on competitors’ offerings, and moves, conduct market research analysis, present strategies, and plan to identify potential business partnerships/clients.
- Pipeline generation, lead qualification of new & existing clients for the purpose of driving sales & revenue ‑ ensuring a growing and steady pipeline of opportunities.
- Maintain an accurate and up‑to‑date customer and prospect database for each segment, successfully plan and execute a diverse set of initiatives that support the achievement of sales goals, and understand the sales pipeline, key drivers, and the role of marketing at each stage of the funnel.
- Book a steady flow of demos and meetings for interested clients, send email campaigns, and schedule appointments with interested prospects. Conducts pipeline reviews on a scheduled basis.
Business Development Representative
Elabor8
09.2021 - 05.2022
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Expanded business through effective network development, identifying new, and prospective clients.
- Developed business pipeline using cold and warm techniques.
- Networked among local business and community organizations to develop leads and generate business.
- Communicated with leadership teams by spearheading regular meetings to discuss objectives.
Sales Team Lead
Jayride
08.2019 - 05.2020
- Expanded sales revenues by identifying opportunities.
- Lead a team of seven sales representatives, manage daily/weekly/monthly and quarterly coaching, reporting across the whole team.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Trained, coached, and mentored new sales associates for maximum performance.
- Monitored sales team performance and provided constructive feedback.
Inbound Sales Representative
Jayride
02.2019 - 08.2019
- Increased overall sales by 40% through streamlining sales procedures and maintaining long-term relationships with clients.
- Responded to customers within required turnaround times.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Utilized automated systems to log and retrieve information.
- Increased efficiency and team productivity by promoting operational best practices.
Lead Generation Specialist
OfferVault
11.2018 - 10.2020
- Built prospect lists of potential new customers through research and identification of business opportunities.
- As a lead generation specialist, I am responsible for scraping leads on competitor’s websites, and extracting lead information, including name, email address, and company name using python.
- Set up appointments with interested customers according to schedule availability.
Sales Account Manager
Lootly
03.2018 - 10.2020
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Contacted regular and prospective customers to explain product features and solicit orders.
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Effectively led seasoned team of 10 sales business development representatives.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Analyzed and reported on customer activity, business trends and areas of concern.
- Exceeded team sales goals by 39%, generating $286,000 in revenue.
Business Development Representative
Lootly
10.2017 - 02.2018
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- As a Business Development Representative, I am responsible to perform demos for prospective clients (C-level Executives and Directors).
- Brought in new accounts through successful networking strategies.
- Expanded business through effective network development, identifying new, and prospective clients.
- Developed business pipeline using cold and warm techniques.
Inside Sales Representative
T-Mobile
Quezon City
02.2015 - 04.2017
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Achieved or exceeded company-defined sales quotas.
Information Technology Help Desk
Hewlett Packard Enterprise
Quezon City
07.2014 - 12.2014
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
Education
Bachelor of Science - Computer Science
University of The Philippines
Philippines04-2014
Skills
- P>Growth Strategies
- P>Data Analytics
- P>Project Management
- P>Business operations knowledge
- P>Sales proficiency
- P>Pipeline development
- P>Staff mentoring & leadership
- P>Sales management
Certification
Google Analytics Individual Qualification
Introduction to Data Studio
Google Tag Manager Fundamentals
Google Analytics for Power Users
Google Analytics for Beginners
Getting Started With Google Analytics 360
Advance Google Analytics
EdX Verified Certificate for Analyzing and Visualizing Data with Power BI
EdX Marketing Innovative Products and Services
Cybersecurity for Critical Urban Infrastructure
Becoming an Entrepreneur
Foundations of Project Management
Data Analysis and Visualization Foundations Specialization
Agile Project Management
User Experience Design Essentials - Adobe XD UI UX Design
SEO 2022: Complete SEO Training + SEO for WordPress Websites
Complete Blender Creator: Learn 3D Modelling for Beginners
Jira Service Management Fundamentals
Jira Fundamentals Badge
Confluence Fundamentals Badge
Miro essentials
Mapping & diagramming
Collaborative meetings
Timeline
Client Success Manager
Elabor8
01.2023 - 04.2023
Business Development Representative
Flomatika
09.2021 - 01.2023
Business Development Representative
Elabor8
09.2021 - 05.2022
Sales Team Lead
Jayride
08.2019 - 05.2020
Inbound Sales Representative
Jayride
02.2019 - 08.2019
Lead Generation Specialist
OfferVault
11.2018 - 10.2020
Sales Account Manager
Lootly
03.2018 - 10.2020
Business Development Representative
Lootly
10.2017 - 02.2018
Inside Sales Representative
T-Mobile
02.2015 - 04.2017
Information Technology Help Desk
Hewlett Packard Enterprise
07.2014 - 12.2014
Bachelor of Science - Computer Science
University of The Philippines
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