JAY-R VELILLA GABILO
Paranaque City
Summary
Driven educator committed to leveraging educational background and skills to enhance learner development through innovative and traditional teaching methods.
Overview
11
11
years of professional experience
Work History
General Manager
SAMAKIBAPA MPC
04.2022 - 09.2025
- Led operational strategy to enhance overall efficiency and productivity across multiple departments.
- Streamlined communication processes, ensuring alignment between management and cooperative members.
- Developed training programs to elevate staff performance and improve service standards.
- Implemented cost-control measures that reduced expenses while maintaining quality service delivery.
Customer Service Supervisor
ROYAL CARGO INC
07.2022 - 01.2025
- Supervised daily operations and ensured high-quality customer service standards.
- Mentored team members, enhancing skill sets and promoting career growth within department.
- Implemented process improvements, increasing efficiency in handling customer inquiries and complaints.
- Developed training programs for new hires, fostering a culture of excellence in service delivery.
- Analyzed customer feedback to identify trends and drive strategic initiatives for service enhancement.
- Coordinated cross-departmental communication to streamline issue resolution and improve response times.
- Managed scheduling and workload distribution to optimize team performance during peak periods.
- Led quarterly performance reviews, setting objectives that aligned with organizational goals and customer satisfaction targets.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Created customer support strategies to increase customer retention.
Coordinator Team Leader
RAPID INC
12.2020 - 06.2022
- Coordinated project timelines, ensuring alignment with organizational goals and stakeholder expectations.
- Developed training materials to enhance team efficiency and knowledge retention across departments.
- Streamlined communication processes, improving cross-functional collaboration and reducing response times.
- Led initiative to implement new software tools, enhancing data accuracy and reporting capabilities.
- Mentored junior coordinators, fostering professional development and ensuring adherence to best practices.
- Facilitated regular team meetings to assess progress, address challenges, and align on priorities effectively.
- Entered data, generated reports, and produced tracking documents.
Account Officer
NISSIN TRANSPORT PHILIPPINES CORPORATION
03.2020 - 07.2020
Documentation Staff/ Declarant
GATEWAY LOGISTICS INC
01.2015 - 08.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Quality, Environment, Health and Safety (QEHS) Clerk
KINETSU WORLD EXPRESS PHILIPPINES INC
05.2014 - 07.2014
Education
Bachelor of Science - Customs Administration
Asian Institute of Maritime Studies
Pasay City04.2014
Skills
- Excellent communication
- Organized
- Knowledgeable on Cargo wise
- Team Player
- Situational Leader
- Can easily adapt to new Environment & Changes
- Can perform multiple task simultaneously
- Ability to establish effectively and good working relationship with other people
- Microsoft World literate
- Know How to Check MSDS (Material Safety Data Sheet)
- Know how to Deal with the Client
- Know how to Process import Goods – Phil
- Know the basic principle’s of import and export Processing
Websites
References
- Nanette, Botecario, Ass Manager, 09650344966, Royal Cargo Inc
- Esel John, Flores, License Customs Broker, 09050399047
- Sunny, Aguila, Owner, 09178224990, Tri-S Eagle Express
Affiliations
- Philippine Society of Customs Administration Students (PSCAS)
- Cheer dance member (2011 – 2014 )
- Kintetsu World Express Inc, Internal Auditor (2014 -2015)
SEMINARS ATTENDED
- Are you ready (pre-employment seminar) March 14, 2014
- Subic Bay Metropolitan Authority (SBMA) September 15, 2013
- Port and Warehouse Visit (Import export familiarization ) March 16, 2012
- Art of Selling- Power Sales Workshop September 07, 2011
- Seminar PSCAS Convention December 22, 2011
- Red Cross Seminar May 17 & 24 2014
- Fire Safety and Drill June 18, 2014
- ISO Seminar (Quality Management) August 8 &12, 2016
- ISO Seminar (Quality Management) February 18 & 19, 2016
Disclaimer
I hereby certify that the above information are true and correct to the best of my knowledge. JAY-R VELILLA GABILO Applicant
On the Job Trainee;
TRI-S EAGLES EXPRESS -Unit G Gedcor Bldg. Ninoy Aquino Ave., Cor. Irasan St. San Dionisio,Parańaque City
Languages
English
Upper intermediate (B2)
Timeline
Customer Service Supervisor
ROYAL CARGO INC
07.2022 - 01.2025
General Manager
SAMAKIBAPA MPC
04.2022 - 09.2025
Coordinator Team Leader
RAPID INC
12.2020 - 06.2022
Account Officer
NISSIN TRANSPORT PHILIPPINES CORPORATION
03.2020 - 07.2020
Documentation Staff/ Declarant
GATEWAY LOGISTICS INC
01.2015 - 08.2019
Quality, Environment, Health and Safety (QEHS) Clerk
KINETSU WORLD EXPRESS PHILIPPINES INC
05.2014 - 07.2014
Bachelor of Science - Customs Administration
Asian Institute of Maritime Studies