JAY PEE C. REYES
IT Support Specialist
Guagua
Summary
Experienced IT Technical Support Specialist and Instructor with over 10+ years’ experience in teaching, troubleshooting and managing computer systems. Skilled in networking, hardware servicing, and software support. Dedicated detail-oriented, and committed to delivering efficient technical solutions.
Overview
23
23
years of professional experience
5
5
Certifications
3
3
Languages
Work History
I.T Technical Support Specialist
MYBUSYBEE INC.
06.2022 - Current
Instructor
MEGABYTE COLLEGE OF SCIENCE AND TECHNOLOGY
06.2008 - 05.2022
- Subject: BS I.T, BS CS and Computer Hardware Servicing NCII Instructor
Instructor
AMA COMPUTER LEARNING CENTER
06.2003 - 01.2018
- Part Time I.T and Computer Hardware Servicing NCII
Instructor
GLOBAL KNOWLEDGE ACADEMY
11.2003 - 01.2004
- Part time Computer Hardware Servicing NCII Instructor
Instructor
FAR EAST COLLEGE OF INFORMATION TECHNOLOGY
11.2003 - 01.2004
- Part Time I.T, CS and Computer Hardware Servicing NCII
Education
BS - Computer Science
AMA COMPUTER COLLEGE
San Fernando, Pampanga01.2007
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GUAGUA NATIONAL COLLEGES
Sta. Felomena Guagua, Pampanga01.2003
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IMMACULATE CONCEPCION PAROCHIAL SCHOOL
Sto. Nino Guagua, Pampanga01.1999
Skills
Technical Support IT Troubleshooting Network Administration Systems Administration Remote Support Active Directory Microsoft 365 Ticketing Systems Hardware Repair Cybersecurity Basics Cloud Tools Programming Documentation Customer Support Training & Instruction
Leadership Skills – knows one’s roles and takes on the tasks head on; prompt accomplished of deliverables
Organizational Skills- good public relation; can deal with clients, students and employees efficiently and effectively; Flexible and motivated to learn; Detail oriented and can do multitasking work
Certification
NC II – Computer Hardware Servicing
References
- Nora, Alvarado, Vice President of Megabyte College Science and Technology, 09398512165, Megabyte College Science and Technology
- Patmos, Mendoza, Teacher, 09109467215, Megabyte College Science and Technology
- Timothy, Cabasal, Team Captain, 09453567071, MY BUSYBEE INC.
Disclaimer
I hereby certify that all information stated above is true and correct to the best of my knowledge and belief.
Timeline
I.T Technical Support Specialist
MYBUSYBEE INC.
06.2022 - Current
Instructor
MEGABYTE COLLEGE OF SCIENCE AND TECHNOLOGY
06.2008 - 05.2022
Instructor
GLOBAL KNOWLEDGE ACADEMY
11.2003 - 01.2004
Instructor
FAR EAST COLLEGE OF INFORMATION TECHNOLOGY
11.2003 - 01.2004
Instructor
AMA COMPUTER LEARNING CENTER
06.2003 - 01.2018
BS - Computer Science
AMA COMPUTER COLLEGE
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GUAGUA NATIONAL COLLEGES
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IMMACULATE CONCEPCION PAROCHIAL SCHOOL