John Paul Belila

• Support less experienced individuals in providing resolutions for client inquiries and complaints
• Determine appropriate course of action and conduct investigative steps to fully identify customer issue
• Perform complex administrative and customer support tasks by managing daily schedules,and providing work direction to the team
• Assist in setting performance standards , and recommend process or policy improvements to enhance customer satisfaction
• Provide subject matter expertise and interpretation of procedures to less experienced individuals
• Respond independently to complaints escalated at the highest level
• Interact with internal and external customer to resolve their issue
• Person on charge for security fraud and discuss risk compliance
• Interact with the immediate escalation team to supervise day to day activities of the support escalation team

Citi Bank (May 15 , 2021 - October 22 , 2021)

• Assist customer via call intake regarding with billing information inquiries , payments , late fee adjustments ,fraud , Disputes , rewards , deceased customer , adding authorized user , changing names , address , email address ,phone and telephone.

Greendot Corporation (October 11 , 2019 - May 15 , 2021)

• Manage prepaid card negative balances, and minimizes losses by utilizing chargebacks
• Analyzing merchant and cardholder account transactions to identify unusual activity that may be fraudulent
• Identification of Fraudulent transactions, Fraud and Dispute case analysis.
• Conduct thorough investigations and inquiries on identified and suspicious accounts within the specified software system.
• Working directly with merchants and cardholders to resolve customer service issues or fraudulent/unauthorized activities

• Ensured proper storage conditions for sensitive materials, reducing spoilage and product loss.
• Maintained strict adherence to safety regulations within the warehouse environment, preventing accidents or injuries among staff members.
• Coordinated with other departments for timely disposal or transfer of obsolete or excess inventory items.
• Inventory of items and motorcycle
• Selling parts of motorcycle and motorcycle
• Daily report of sales
• Daily report of inventory