Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Jay Mandawe

Jay Mandawe

Customer Service Representative
Cebu City

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

2
2
years of professional experience
11
11
years of post-secondary education

Work History

Customer Service Representative

Concentrix
Cebu City
04.2022 - 02.2023
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recorded account information to open new customer accounts.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Technical Support Representative

Concentrix
Cebu City
04.2022 - 02.2023
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Monitored systems in operation and quickly troubleshot errors.
  • Managed high levels of call flow and responded to Microsoft technical support needs.

Travel Assistance

Sunscreen Travel Agency
Cebu City
03.2019 - 04.2019
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Participated in team-building activities to enhance working relationships.
  • Carried out day-to-day duties accurately and efficiently.
  • Used coordination and planning skills to achieve results according to schedule.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Education

Bachelor of Science - Tourism Management

University of Cebu
Cebu City
06.2018 - 07.2023

Senior High School - Technical Vocational Livelihood

University of Cebu
Cebu City
06.2016 - 05.2018

High School Diploma -

Cebu Mary Immaculate College
Talamban Cebu City
06.2012 - 03.2016

Skills

Complaint resolution

undefined

Timeline

Customer Service Representative

Concentrix
04.2022 - 02.2023

Technical Support Representative

Concentrix
04.2022 - 02.2023

Travel Assistance

Sunscreen Travel Agency
03.2019 - 04.2019

Bachelor of Science - Tourism Management

University of Cebu
06.2018 - 07.2023

Senior High School - Technical Vocational Livelihood

University of Cebu
06.2016 - 05.2018

High School Diploma -

Cebu Mary Immaculate College
06.2012 - 03.2016

Similar Profiles

CREATE PROFILE
Jay MandaweCustomer Service Representative