Jay Encomienda
Davao
Summary
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
11
11
years of professional experience
Work History
Executive Assistant
Stacks Brokerage
06.2023 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Customer Service Representative
Awesome OS
03.2020 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
iQor
11.2018 - 05.2020
- Assisting customer Bell Canada service issues, billing concerns, upselling and basic troubleshooting
- Improved resolution time with effective problem-solving for customer complaints.
Sales Specialist
Teleperformance
01.2017 - 09.2018
- Activation and Troubleshooting Comcast customers' PHONE, INTERNET, and TV Services
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
BDO - Part Time
Hari Royale (Globe)
01.2014 - 12.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Set and achieved company defined sales goals.
Education
Bachelor of Science - Business Adminstration
Notre Dame of Midsayap College
Midsayap North Cotabato04-2016
Skills
- Sales & Upselling
- Billing Services
- Customer Relationship Management
- Product Promotion
- Problem-Solving
- Communication and Presentation Skills
- Time Management and Presentation Skills
Timeline
Executive Assistant
Stacks Brokerage
06.2023 - Current
Customer Service Representative
Awesome OS
03.2020 - 09.2021
Customer Service Representative
iQor
11.2018 - 05.2020
Sales Specialist
Teleperformance
01.2017 - 09.2018
BDO - Part Time
Hari Royale (Globe)
01.2014 - 12.2016
Bachelor of Science - Business Adminstration
Notre Dame of Midsayap College
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