Jay Elicer Deuz
Server / Dining Supervisor
6
Summary
Focused and reliable server bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
7
7
Certifications
Work History
Server /Dining Supervisor
Teppan Okochi
01.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Front of House Team Member
Bistro Group of Companies
05.2018 - 01.2023
- Company Overview: FISH&CO / MODERN SHANGHAI PH
- Store Opening Team of Fish&Co and Modern Shang Concepts
- (Opened 3 Branches)
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Remained calm and poised when dealing with difficult customers or during busy shifts
- FISH&CO / MODERN SHANGHAI PH
- Store Opening Team of Fish&Co and Modern Shang Concepts
- (Opened 3 Branches)
Waiter/ Front of the House Supervisor
KPub BBQ Meat All You Can
11.2015 - 04.2018
- Company Overview: The Fort Strip BGC
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Suggested appropriate food and drink pairings to increase per-ticket sales
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- The Fort Strip BGC
Waiter
Max's Restaurant
03.2015 - 08.2015
Waiter
Max's Restaurant
06.2014 - 02.2015
Dining Staff
Dencio's Bar and Grill Restaurant
07.2012 - 05.2014
Education
Diploma - Hotel and Restaurant Services
ABE International Business College
03.2009 - 04.2011
High School Diploma - undefined
Araullo High School
03.2005 - 04.2009
Skills
Daily Sales Report and Inventories
Monthly Report
Manpower
Stock Orderings
Computer Literate
Software
Microsoft
Editing Skills
Certification
ServSafe Food Handler, National Restaurant Association, 04/01/20
Accomplishments
Consistently rated 'excellent' in customer surveys regarding server friendliness, promptness and attentiveness.
Timeline
Server /Dining Supervisor
Teppan Okochi
01.2023 - Current
Front of House Team Member
Bistro Group of Companies
05.2018 - 01.2023
Waiter/ Front of the House Supervisor
KPub BBQ Meat All You Can
11.2015 - 04.2018
Waiter
Max's Restaurant
03.2015 - 08.2015
Waiter
Max's Restaurant
06.2014 - 02.2015
Dining Staff
Dencio's Bar and Grill Restaurant
07.2012 - 05.2014
Diploma - Hotel and Restaurant Services
ABE International Business College
03.2009 - 04.2011
High School Diploma - undefined
Araullo High School
03.2005 - 04.2009