JAY-AR ALAY-AY
Marilao,Philippines
Summary
Friendly and efficient customer service team member devoted to maximising customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Customer Service Associate
CAROLINA HEMPHUT
09.2024 - 04.2025
- Ensured a positive customer experience through effective communication, timely solutions, and a strong focus on customer satisfaction.
- Answered customer inquiries about products, providing tailored recommendations and the best options to meet their specific needs, ensuring a high level of customer satisfaction and driving sales.
- Assisted customers with product-related questions, feedback, and complaints, contributing to customer retention.
- Responded promptly and accurately to customer service enquiries, enhancing overall service quality.
Real Estate Cold Caller
HYPRASSISTANTS
07.2022 - 07.2023
- Exceeded sales targets through cold calling, fostering client relationships and enhancing conversion rates in the real estate market.
- Conducted cold calls to generate leads, positioning real estate opportunities and securing client appointments that contributed to overall sales growth.
- Managed high volume of customer calls, efficiently handling inquiries and resolving issues to uphold customer satisfaction.
- Adhered to company scripts during client interactions to ensure consistent messaging. to cover key points and overcome objections.
- Conducted follow-up communications with customers to provide additional information or guidance.
Customer Service Associate and Billing Specialist
VXI GLOBAL HOLDINGS INC.
10.2017 - 03.2022
- Resolved customer inquiries and billing discrepancies, delivering timely and accurate solutions that upheld high service standards and enhanced customer satisfaction..
- Resolved customer inquiries and billing discrepancies, delivering timely and accurate solutions that upheld high service standards and enhanced customer satisfaction.
- Monitored customer satisfaction metrics, identified trends, and developed strategies that addressed areas of concern to improve overall customer experience.
Education
Bachelor of Science - Business Administration, Marketing Management
ACCESS COMPUTER COLLEGE
Manila01-2015
Skills
- Customer relationship management
- Billing resolution
- Customer retention
- Customer engagement
- Sales support
- Effective communication
- Problem solving
- Analytical skills
- Time management
- Team collaboration
- Adaptability to tools
- Critical thinking
- Leadership
LANGUAGES
English (Fluent)
Filipino (Fluent)
Timeline
Customer Service Associate
CAROLINA HEMPHUT
09.2024 - 04.2025
Real Estate Cold Caller
HYPRASSISTANTS
07.2022 - 07.2023
Customer Service Associate and Billing Specialist
VXI GLOBAL HOLDINGS INC.
10.2017 - 03.2022
Bachelor of Science - Business Administration, Marketing Management
ACCESS COMPUTER COLLEGE