Jay Ann Buhisan
Cebu City
Summary
Results-driven customer service professional with three years of experience delivering high-quality support in fast-paced environments. Skilled in resolving customer inquiries, handling complaints, and ensuring overall satisfaction through clear communication and problem-solving. Adept at maintaining strong customer relationships, managing multiple tasks, and adapting to changing priorities. Committed to providing exceptional service and contributing to team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Accenture Inc.
03.2022 - 01.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Customer Service Representative
Wipro Limited
07.2021 - 03.2022
- Offered advice and assistance to customers, paying attention to special needs or wants
English as a Second Language (ESL) Teacher
Cebu Ivy Education Center
01.2020 - 03.2020
- Developed and taught ESL curriculum to improve students' conversational abilities
Education
Bachelor In Secondary Education - Mapeh
Madridejos Community College
Bunakan, Madridejos03.2019
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Patao National High School
Guinlakan, Patao, Bantayan04.2014
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Kabangbang Central Elementary School
Kabangbang, Bantayan04.2011
Skills
- Inbound and outbound calling
- Self-direction
- Cross-functional team collaboration
- Analytical thinking and innovation
- Emotional intelligence
- Organizational skills
Accomplishments
Successfully passed the Licensure Examination for Professional Teachers in 2020.
Certification
Computer Literacy, Software updates and Open Educational Resources.
Timeline
Customer Service Associate
Accenture Inc.
03.2022 - 01.2025
Customer Service Representative
Wipro Limited
07.2021 - 03.2022
English as a Second Language (ESL) Teacher
Cebu Ivy Education Center
01.2020 - 03.2020
Bachelor In Secondary Education - Mapeh
Madridejos Community College
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Patao National High School
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Kabangbang Central Elementary School
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