Open To Work
JAY ALCURAN
Calatagan
Work Preference
Summary
IT professional with over 13 years in IT service management and system administration. Expertise in managing user accounts, multi-factor authentication, and endpoint security, ensuring secure access and operational efficiency. Known for organizational skills and collaboration in dynamic environments.
Overview
15
15
years of professional experience
Work History
IT Service Analyst (Independent Contractor - Work from Home)
Virtual Gaming World
07.2021 - 03.2026
- Provide advanced technical support (Tier 1-2) for remote employees via JIRA, resolving issues related to Google Workspace, Microsoft 365, system access, and laptop hardware/software concerns, including connectivity, performance, and peripheral troubleshooting.
- Configure and manage user accounts and multi-factor authentication (MFA) using Okta, ensuring secure access across business applications.
- Executed new hire IT onboarding by setting up laptops with Windows Autopilot and provisioning accounts via Google Admin Console, facilitating seamless transitions for new employees.
- Install, update, and monitor endpoint security tools such as Microsoft Intune, Kolide, SentinelOne, and NinjaOne for device compliance.
- Coordinated end-to-end logistics for laptop and peripheral deployment for PH-based remote teams, overseeing procurement, vendor communication, and delivery scheduling to ensure timely equipment availability.
- Maintained IT inventory and hardware lifecycle records using Reftab, ensuring accurate tracking of assets and compliance with organizational standards.
- Support employee offboarding, including account deactivation, hardware collection, and documentation updates.
- Assist in managing security solutions like AirWatch and Proofpoint for device management and phishing protection.
- Maintain process documentation, troubleshooting guides, and IT procedures using Confluence.
IT Assistant
Collabera Technologies Private Limited Inc.
09.2017 - 12.2020
- Install operating systems, standard applications and create images of desktops and laptops for office users and external resources.
- Performed password reset in AD and other account configuration like providing usb access as per request.
- Diagnosed and resolved software issues in applications and operating systems to ensure optimal functionality.
- Replace/repair defective hardware parts of laptops and desktops.
- Provided remote support to end-users and external resources.
- Updated windows service packs, files, patches, and systems to enhance performance and address recovery issues.
- Ensured reliable network access by troubleshooting and configuring connections.
PC Support Engineer
PC Tech Inc. (Smart Communications/PLDT/Digitel Mobile)
04.2011 - 09.2017
- Set up and configured newly delivered computers for users while troubleshooting hardware and software issues both desk side and remotely.
- Delivered on-site technical support at store branches and business offices for complex issues unable to be resolved remotely.
- Executed configuration, imaging, encryption, and deployment of Acer laptops and desktops at Smart Communications, PLDT, and Digitel Mobile Phil. Inc.
- Processed trouble tickets for computer problems, domain account access issues, and mapped shared drives, printers, and various peripherals.
- Resolving incidents assigned by the service desk in accordance with SLA policies.
- Backing up the user's old computer data and restoring it to the new computers.
Education
Associate Degree - Computer Technology
University of Makati
01-2008
Skills
- Google Workspace administration
- User account management
- Multi-factor authentication
- Technical support
- Hardware and Software troubleshooting
- Endpoint security
- Network troubleshooting
- Application support
- Incident management
- Documentation management
- Employee onboarding
- Vendor management
- IT infrastructure
Timeline
IT Service Analyst (Independent Contractor - Work from Home)
Virtual Gaming World
07.2021 - 03.2026
IT Assistant
Collabera Technologies Private Limited Inc.
09.2017 - 12.2020
PC Support Engineer
PC Tech Inc. (Smart Communications/PLDT/Digitel Mobile)
04.2011 - 09.2017
Associate Degree - Computer Technology
University of Makati