Jasper Wynne Abano

> Worked in call center environment handling automatically dialed outbound calls.

> Used probing techniques to determine debtors' reasons for delinquency.

> Process debtor payments and updated accounts to reflect new balance.

> Negotiated to collect amount due on the account or balance in full.

> Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

> Verified patient insurance eligibility and entered patient information into system.

> Assisting patients in delivering their specialty medications over the phone.

> Worked as a back office patient care coordinator in delivering patients' specialty medication they request online.

> Processed payments using cash and credit cards, maintaining accurate records of transactions.

> Help customers to activate either their internet, phone or cable service.

> Assist customers in doing basic troubleshooting their services they have with us if it's not working.

> Advising customers in sending technicians for better support.

> Worked with Blue Shield of California account as a Benefits Specialist, to discuss about eligibility and benefits of a patient's plan

> Transferred to Bid Shopping, a sales account, to cross sell items to our customers who place orders on a TV show

> Also worked with JP Morgan Chase as a fraud representative, to assist cardholders in closing their credit cards with fraudulent activities and sending a new credit card to them