Jason Mark Pascua

1. GUEST TECHNOLOGY SUPPORT*

- Assist guests with in-room technology: TV, WiFi, AC, room controls, phone

- Troubleshoot and resolve guest technical complaints promptly and professionally

- Set up meeting rooms with AV equipment, projectors, microphones for events

2. MAINTENANCE & TROUBLESHOOTING*

- Perform basic preventive maintenance on hotel equipment and systems

- Respond to engineering work orders: plumbing, electrical, HVAC, lighting

- Report and escalate major technical issues to Engineering Manager or IT Head

3. IT SYSTEMS SUPPORT*

- Support hotel systems: PMS - Property Management System, POS, CCTV, Keycard system

- Assist staff with computer, printer, and network issues

- Coordinate with IT vendors for system updates and repairs

4. DOCUMENTATION & SAFETY*

- Log all technical issues and resolutions in the system

- Ensure compliance with hotel safety and fire safety standards

- Follow proper lockout/tagout and safety procedures

5. TEAMWORK*

- Coordinate with Housekeeping, Front Office, and F&B teams

- Support during peak hours, VIP arrivals, and events

*JOB DESCRIPTION: ELECTRONIC TECHNICIAN* 🔧⚡

### *JOB TITLE: Electronic Technician*

*Department:* Engineering / Maintenance / IT

*Industry:* Hotel, Manufacturing, BPO, Telecom, Electronics

### *JOB SUMMARY*

The Electronic Technician is responsible for installing, maintaining, troubleshooting, and repairing electronic equipment and systems. You ensure all devices and circuits work safely and efficiently to support hotel operations, guest services, and business needs.

### *KEY RESPONSIBILITIES*

*1. INSTALLATION & MAINTENANCE*

- Install, test, and calibrate electronic equipment keycard system, TV, audio/video

*2. TROUBLESHOOTING & REPAIR*

- Diagnose and repair faults in circuit boards, wiring, sensors, and electronic controls

- Read and interpret electrical schematics, wiring diagrams, and technical manuals

1. HARDWARE MAINTENANCE & REPAIR*

- Assemble, install, and upgrade PCs, laptops, printers, scanners

- Diagnose and repair hardware issues: motherboard, RAM, HDD/SSD, power supply

- Clean and do preventive maintenance of computers and peripherals

- Maintain inventory of IT equipment, spare parts, and tools

2. SOFTWARE INSTALLATION & TROUBLESHOOTING*

- Troubleshoot software errors

*JOB DESCRIPTION: SECURITY GUARD* 🛡️

### *JOB TITLE: Security Guard / Security Officer*

*Department:* Security

*Industry:* Hotel, Mall, Office, Bank, Resort, Condo

### *JOB SUMMARY*

The Security Guard is responsible for protecting people, property, and assets of the company. You ensure safety, prevent theft, and maintain peace and order in the assigned area.

### *KEY RESPONSIBILITIES*

*1. ACCESS CONTROL & MONITORING*

- Check IDs and log visitors, employees, and delivery personnel

- Monitor CCTV cameras and alarm systems

- Conduct roving patrols in assigned area - perimeter, parking, buildings

*2. SAFETY & EMERGENCY RESPONSE*

- Respond to emergencies: fire, accident, theft, disturbance

- Enforce company rules, safety protocols, and evacuation procedures

- Report incidents and write Security Incident Reports SIR

*3. PROPERTY PROTECTION*

- Prevent theft, vandalism, and unauthorized entry

- Inspect bags, vehicles, and packages entering/exiting

- Secure gates, doors, and equipment after office/hotel hours

*4. CUSTOMER SERVICE*

- Assist guests, tenants, and employees with directions and concerns

- Handle complaints calmly and professionally

- Coordinate with police, fire department, and management when needed

*5. DOCUMENTATION*

- Log daily activities in guard logbook

- Turn over equipment: radio, flashlight,logbook during shift change.