Jason Jusay Tabora
Customer Service Representative
Tanza, Province Of Cavite
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
1
1
Certification
Work History
Customer Service Representative
TTEC
2022 - 2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Alorica
2021 - 2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Entreprenuership
Pamantasan Lungsod Ng Marikina
Marikina City 04.2001 -
Skills
Customer service
Certification
You Say Hola Spanish School B2
Timeline
Bachelor of Science - Entreprenuership
Pamantasan Lungsod Ng Marikina
04.2001 -
Customer Service Representative
TTEC
2022 - 2022
Customer Service Representative
Alorica
2021 - 2021