Jason V. Jacobo
Subject Matter Expert
Taytay
Summary
Highly motivated to maintain customer satisfaction and contribute to company success. Reliable and driven with strong time management and prioritization abilities.
Overview
17
17
years of professional experience
Work History
Subject matter expert
TaskUs
08.2022 - Current
- Team mate
Content Moderator
TaskUs
06.2021 - 07.2022
- Content Moderator
Customer Service Associate
CSR I. Sykes
06.2020 - 06.2021
- Customer Service Associate
CSR I
CSR I. Concentrix Tera
05.2018 - 06.2019
- CSR I
- Floor Walker
Intern TL
CSR II. TeleTech Cainta
06.2017 - 03.2018
- Intern TL
- DART Escalation Team, Subject Matter Expert
- Handled escalated calls from customers who have recurring and multiple issues.
- Met and exceeded company’s expectations by consistently excelling in metrics and quality.
- Provided floor support by addressing agents and customers concerns.
Full-time customer service representative
CSR I. TeleTech Cainta
10.2016 - 06.2017
- Full-time customer service representative focused on customer service to a US Retail Online Shopping Account.
- Consistently on the TIER 1 rankings.
Packing Line Leader/Jr.Supervisor
Desktop Bags Phils. Inc
07.2012 - 12.2015
- Packing Line Leader/Jr.Supervisor
Field Coordinator
UAE Engineering Contractor
03.2010 - 08.2011
- Field Coordinator
Final Quality Controller
Dong – in Entech k1
11.2011 - 05.2011
- Final Quality Controller
Technician
Mitsumi Phils.
06.2009 - 01.2010
- Technician
Education
Computer Hardware Technician -
Softnet Information Technology Center
03-2009
Bachelor of Science - Marine Transportation
Phils. Merchant Marine School
04-2003
High School -
Taytay National High School
03-1999
Elementary -
Dau Homesite Elementary School
03-1995
Skills
Training and mentoring
Strong analytical skills
Customer focus
Creative solutions
Strategic thinking
Innovative mindset
Teamwork and collaboration
Attention to detail
Multitasking
Analytical thinking
References
- Arlene, Bernardo, Supervisor/Team Lead, 09673090777, TaskUs
TRAININGS / CERTIFICATIONS
- TEAM LEAD 101 (October 2017)
- Build Training Program TeleTech (May 2017)
- Safety of life at sea (SOLAS) (2002)
- Fire Prevention and Fire Fighting
- Elementary First Aid
- Personal Safety and Social Responsibility
PERSONAL INFORMATION
- Age: 44
- Birthdate: October 13,1981
- Birthplace: Sacred Heart Clinic Mariveles, Bataan
- Status: Married
- Citizenship: Pilipino
- Spouse Name: Erika M. Jacobo
- No. of child : 2
- Dialect : English,Filipino
Timeline
Subject matter expert
TaskUs
08.2022 - Current
Content Moderator
TaskUs
06.2021 - 07.2022
Customer Service Associate
CSR I. Sykes
06.2020 - 06.2021
CSR I
CSR I. Concentrix Tera
05.2018 - 06.2019
Intern TL
CSR II. TeleTech Cainta
06.2017 - 03.2018
Full-time customer service representative
CSR I. TeleTech Cainta
10.2016 - 06.2017
Packing Line Leader/Jr.Supervisor
Desktop Bags Phils. Inc
07.2012 - 12.2015
Final Quality Controller
Dong – in Entech k1
11.2011 - 05.2011
Field Coordinator
UAE Engineering Contractor
03.2010 - 08.2011
Technician
Mitsumi Phils.
06.2009 - 01.2010
Computer Hardware Technician -
Softnet Information Technology Center
Bachelor of Science - Marine Transportation
Phils. Merchant Marine School
High School -
Taytay National High School
Elementary -
Dau Homesite Elementary School