Dynamic Application Support Analyst with a proven track record at Accenture, leveraging AWS, GCP and SQL expertise to enhance cloud solutions and streamline support processes. Adept at fostering collaboration in Agile environments, I excel in problem-solving and training, significantly reducing downtime and improving user experiences through innovative technical strategies.
Experienced with troubleshooting and resolving application issues in complex environments. Utilizes effective problem-solving skills to ensure seamless application functionality. Knowledge of providing excellent user support and maintaining system integrity.
With solid background in supporting and maintaining enterprise applications. Successfully resolved numerous technical issues and contributed to system improvements. Demonstrated problem-solving abilities and effective communication skills.
Committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
AWS Services
Google Cloud Platform
Angular
SQL
Agile and scrum environments
Continuous Integration and Continuous Delivery/Deployment