Summary
Overview
Work History
Education
Skills
Timeline
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Jason Tuburan

Jason Tuburan

Application Support Analyst
Dasmarinas,Cavite

Summary

Dynamic Application Support Analyst with a proven track record at Accenture, leveraging AWS, GCP and SQL expertise to enhance cloud solutions and streamline support processes. Adept at fostering collaboration in Agile environments, I excel in problem-solving and training, significantly reducing downtime and improving user experiences through innovative technical strategies.

Experienced with troubleshooting and resolving application issues in complex environments. Utilizes effective problem-solving skills to ensure seamless application functionality. Knowledge of providing excellent user support and maintaining system integrity.

With solid background in supporting and maintaining enterprise applications. Successfully resolved numerous technical issues and contributed to system improvements. Demonstrated problem-solving abilities and effective communication skills.

Committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.

Overview

9
9
years of professional experience
7
7
years of post-secondary education

Work History

Application Support Analyst

Accenture
Mandaluyong, Metro Manila
03.2019 - Current
  • Continuously updated technical skills through training sessions, industry certifications, and participation in relevant conferences to provide top-notch support for evolving technologies.
  • Streamlined support processes for improved end-user experience and reduced resolution times.
  • Collaborated with developers, analysts and project managers to expedite incident resolutions.
  • Reduced downtime for clients by proactively monitoring and troubleshooting cloud-based issues.
  • Conducted training sessions for junior team members and new hires, fostering a culture of continuous learning and skills development.
  • Leveraged AWS Lambda functions for serverless computing, reducing operational costs while increasing scalability.
  • Maintained version control of source code repositories using Git, fostering collaboration among developers and minimizing merge conflicts.
  • Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
  • Participated in architectural discussions to build confidence and promote customer success when developing new and migrating existing applications, software and services on AWS platform.
  • Utilized cloud-based computing platforms such as AWS or Google Cloud Platform for scalable storage and compute resources during complex analyses tasks.
  • Contributed to scalability of applications by integrating cloud-based platforms such as AWS and Google Cloud Platform.

Web Services Specialist

Sydenham Laboratories
Dasmarinas
08.2016 - 11.2016
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Streamlined service processes for increased efficiency and improved customer experiences.

Education

Bachelor of Science - Information Technology

Cavite State University
Indang, Cavite
06.2012 - 04.2016

Associate of Science - Associate in Computer Science

De La Salle University Dasmarinas
Dasmarinas, Cavite
06.2007 - 03.2010

Skills

AWS Services

Google Cloud Platform

Angular

SQL

Agile and scrum environments

Continuous Integration and Continuous Delivery/Deployment

Timeline

Application Support Analyst

Accenture
03.2019 - Current

Web Services Specialist

Sydenham Laboratories
08.2016 - 11.2016

Bachelor of Science - Information Technology

Cavite State University
06.2012 - 04.2016

Associate of Science - Associate in Computer Science

De La Salle University Dasmarinas
06.2007 - 03.2010
Jason TuburanApplication Support Analyst