JASON L. REYES
Adelfa Ext. Poblacion, Polomolok South Cotabato
Summary
Dynamic customer service professional with experience at Polomolok Water District, excelling in complaint resolution and customer consultation. Proven ability to enhance client satisfaction through effective communication and tailored solutions. Skilled in efficient cash transactions and adept at utilizing software tools to streamline operations. Committed to fostering trust and loyalty among clients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Assistant/Meter Reader
Polomolok Water District
02.2021 - 11.2022
- Answered customer questions about services availability and proper procedures.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
Credit Counselor/Credit Investigator
Bank Of Makati Financing Corporation
07.2016 - 01.2021
- Maintained up-to-date knowledge of industry trends and regulations, ensuring accurate advice for clients.
- Utilized data analysis to measure the effectiveness of various counseling strategies, refining approaches as needed for optimal results.
- Increased client satisfaction by providing ongoing support and financial education resources.
- Improved clients'' financial situations by developing customized debt management plans.
- Interviewed clients by telephone or in-person to gather financial information.
- Received and submitted customer payments to further reduce open account balances.
Education
Bachelor of Science - Major in Marketing Management
General Santos Academy Inc.
National Highway Polomolok, South Cotabato03-2016
High School Diploma -
Poblacion Polomolok National High School
Polomolok, Province Of South Cotabato, Philippines03-2011
Skills
- Efficient cash transactions
- Effective complaint management
- Customer consultation
- Complaint resolution
- Data entry
- Account management
- Documentation and reporting
- Professional telephone demeanor
- Experienced in software tools
Certification
Career Civil Service Professional (March 2019 Passer)
Timeline
Customer Service Assistant/Meter Reader
Polomolok Water District
02.2021 - 11.2022
Credit Counselor/Credit Investigator
Bank Of Makati Financing Corporation
07.2016 - 01.2021
Bachelor of Science - Major in Marketing Management
General Santos Academy Inc.
High School Diploma -
Poblacion Polomolok National High School
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