- English
- Filipino
JASON REY PENIERO
Cagayan de Oro
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Team Leader, Sales Operations
Ubiquity Global Services
10.2023 - Current
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Boosted team performance by implementing efficient sales strategies and techniques.
- Analyzed sales data to identify trends, opportunities, and potential risks in order to inform future strategy adjustments.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
Executive Virtual Assistant
EVA SOLUTIONS
01.2022 - 01.2023
- Scheduled and coordinated appointments, enabling better time management and meeting logistics for clients.
- Interacted well with customers to build connections and nurture relationships.
- Assisted coworkers and staff members with special tasks on daily basis.
CSR/ TSR
SUPPORT ZEBRA
01.2019 - 01.2021
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Customer Service Representative
TELEPERFORMANCE
01.2019 - Current
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Technical Support Associate
CONCENTRIX
01.2016 - 01.2018
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Provided timely responses to customer inquiries, ensuring a high level of client satisfaction and retention.
Education
Bachelor - Computer Science
Xavier University – Ateneo de Cagayan
01.2016
Secondary -
St. Mary’s Academy of Carmen (SMAC)
01.2011
Primary -
West City Central School (WCCS)
01.2007
Primary -
East City Central School (ECCS)
01.2006
Seventh-Day Adventist Academy -
01.2005
Skills
- Team management
- Coaching and mentoring
- Teamwork and collaboration
- Multitasking
- Reliability
- Adaptability and flexibility
- Analytical thinking
- Conflict resolution
Personal Information
- Age: 30
- Height: 5'6
- Weight: 130lbs
- Date of Birth: 08/10/94
- Religion: Roman Catholic
Languages
Fitness Training
I try to work out a few times a week, mixing exercises that get my heart pumping with some that build strength
Timeline
Team Leader, Sales Operations
Ubiquity Global Services
10.2023 - Current
Executive Virtual Assistant
EVA SOLUTIONS
01.2022 - 01.2023
CSR/ TSR
SUPPORT ZEBRA
01.2019 - 01.2021
Customer Service Representative
TELEPERFORMANCE
01.2019 - Current
Technical Support Associate
CONCENTRIX
01.2016 - 01.2018
Secondary -
St. Mary’s Academy of Carmen (SMAC)
Primary -
West City Central School (WCCS)
Primary -
East City Central School (ECCS)
Seventh-Day Adventist Academy -
Bachelor - Computer Science
Xavier University – Ateneo de Cagayan
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