JASON PACIO LIM
Caloocan City
Summary
Dynamic Team Lead with a career defined by a 'ground-up trajectory. Having mastered every technical facet of the role before transitioning into leadership, I bring a unique perspective that bridges the gap between high level strategy and frontline execution. I specialized in mentoring high-performance teams by leveraging deep-rooted technical expertise, relentless work ethic, and a firsthand understanding of the challenges my team faces daily.
Overview
18
18
years of professional experience
Work History
Technical Support/L2/Coach
Foundever
Quezon City
07.2020 - Current
Technical Support
Teleperformance Phil.
Quezon City
07.2019 - 07.2020
Technical Support
Concentrix
Quezon City
08.2018 - 06.2019
Technical Support
AFNI
Quezon City
04.2018 - 07.2018
Technical Support
Convergys
Quezon City
12.2017 - 03.2018
Customer Service Rep
Startek Philippines Inc.
Pasig City
09.2014 - 12.2017
Customer Service Rep
Teletech (Nova)
Quezon City
01.2014 - 06.2014
Support Personnel
Toshiba Information Equipment Philippine
Laguna
08.2012 - 07.2013
Merchandiser
Asistio-Martinez & Corp. Inc.
Caloocan City
10.2011 - 03.2012
Production Helper
REBISCO
Quezon City
01.2011 - 06.2011
Bagger / Utility
Eunilane Foodmart
Quezon City
09.2009 - 02.2010
Sampling Assistant
Spark Mktng & Promotion Services
Quezon City
01.2009 - 04.2009
Clean up/ I.B.
Guhit Pinoy Animation Studio
Cainta
01.2008 - 05.2008
Education
VOCATIONAL -
Kaloocan Assistance Council Inc. (KACI)
Caloocan CitySkills
- Assembling of PC
- PC Repair & Upgrade
- Typing
- Communication Skills
- 2D Animation
- Programming C
- HTML
- CSS
References
- Gretchen Villas, Athena VA, 09696219060
- Rachel Ramos, Foundever, 09294147059
- Joey Guinto, Foundever, 09153890124
Languages
English
Advanced
C1
Japanese
Elementary
A2
Timeline
Technical Support/L2/Coach
Foundever
07.2020 - Current
Technical Support
Teleperformance Phil.
07.2019 - 07.2020
Technical Support
Concentrix
08.2018 - 06.2019
Technical Support
AFNI
04.2018 - 07.2018
Technical Support
Convergys
12.2017 - 03.2018
Customer Service Rep
Startek Philippines Inc.
09.2014 - 12.2017
Customer Service Rep
Teletech (Nova)
01.2014 - 06.2014
Support Personnel
Toshiba Information Equipment Philippine
08.2012 - 07.2013
Merchandiser
Asistio-Martinez & Corp. Inc.
10.2011 - 03.2012
Production Helper
REBISCO
01.2011 - 06.2011
Bagger / Utility
Eunilane Foodmart
09.2009 - 02.2010
Sampling Assistant
Spark Mktng & Promotion Services
01.2009 - 04.2009
Clean up/ I.B.
Guhit Pinoy Animation Studio
01.2008 - 05.2008
VOCATIONAL -
Kaloocan Assistance Council Inc. (KACI)