Jason Bathan
System Engineer
Cebu City, Cebu
Summary
Systems Engineer with solid expertise at Aquarius Systems Inc., specializing in technical analysis, user support, and problem-solving. Enhanced email security and optimized operations, leading to improved efficiency and user satisfaction. Effective in fostering team collaboration through training, with proficiency in Microsoft Exchange, contributing to seamless IT infrastructure performance and compliance.
Overview
10
10
years of professional experience
Work History
Systems Engineer
Aquarius Systems Inc.
11.2023 - Current
- Provided end-user support for email-related issues, ensuring timely resolution and user satisfaction.
- Administer a cloud-based Secure Email Gateway (SEG) to monitor and protect incoming email traffic, ensuring security and compliance
- Configured mailbox limits, retention policies, and storage settings for optimal resource utilization.
- Enhanced server performance by monitoring and tuning Exchange servers regularly.
- Streamlined email flow by implementing proper routing, connectors, and policies.
- Conducted training sessions on Exchange administration topics, enhancing staff knowledge and skills within the IT department.
- Recovered critical data from backups particularly for on-demand requests from senior management regarding email archives.
- Create and manage IIS web servers, configure Elastic Load Balancers (ELBs), target groups, and web pools on AWS, and handle on-demand requests such as setting up FTP and beta sites.
- Responsible for deploying web application updates across web servers.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and IT policies.
- Maintained servers and systems to ensure optimal performance during peak periods, while performing regular monthly security updates.
- Assisted in company-wide migration to Office 365, minimizing disruptions and maintaining productivity during transition.
- Contributed to IT documentation by creating and updating comprehensive guides related to Office 365 administration and best practices.
- Enhanced user experience by conducting regular training sessions on Office 365 features and functionalities.
- Resolved technical issues related to Office 365 applications promptly, maintaining high levels of user satisfaction.
- Developed custom scripts using PowerShell to automate repetitive tasks within the Office 365 environment.
Technical Support Specialist - Team Lead
Aquarius Systems Inc.
08.2020 - 10.2023
- Collaborated with supervisors to escalate and address end-users technical issues.
- Coordinated with telecommunications providers to discern and address third-party outages and related impacts.
- Broke down and evaluated user problems, using personal expertise, and probing questions.
- Created documentations on start-up, shut down and first-level troubleshooting of technical processes that enabled end-users find resolutions to questions without intervention from the support team.
- Updated documentation and produced reports and monitored systems in operation.
- Recorded and maintained relevant notes for each end user and unfamiliar issues encountered for future reference and addition to knowledge base.
- Provided guidance to junior IT Support staff on installing and integrating new hardware components and software to remote clients.
Technical Support Specialist
ICOMM International
02.2015 - 07.2020
- Provided Tier 1 IT support to non-technical internal users through desk side support services across multiple systems and applications for end-users across 3 time zones (PH, NZ, and JP).
- Resolved systems software and hardware issues, removed malware, ransomware and other threats from laptops and desktop systems, improving efficiency among all departments.
- Used JIRA ticketing system and created help desk tickets, troubleshot and resolved up to 15+ technical/desktop issues daily.
- Refurbished PC systems and peripherals such as monitors, printers, etc. as well as used diagnostic tools to identify hardware failures and replace non-functional components.
- Recorded and maintained relevant notes for each end user and unfamiliar issues encountered for future reference and addition to knowledge base.
- Explained technical information in clear terms to non-technical individuals to promote better understanding and provided basic end-user troubleshooting documentations.
- Set up employee workstations by configuring hardware, devices, and software, while also conducting tests to ensure functionality, security, and performance.
- Recorded and maintained relevant notes for each end user and unfamiliar issues encountered for future reference and addition to knowledge base.
Education
Associate of Science - Information Technology
Center For Industrial Technology And Enterprise
Cebu City 04.2001 -
Skills
Technical analysis
Technical support
IT infrastructure
Root-cause analysis
Hardware and software installation
Cybersecurity principles
Microsoft exchange
Operating systems
Problem-solving
Excellent communication
Adaptability
Communication and team collaboration
Accomplishments
Nominated for Employee of the Year 2024 and awarded Employee of the Year 2024 for the Systems Department, recognizing outstanding performance and contributions to the company.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hours401k matchHealthcare benefitsPaid time offPaid sick leavePersonal development programsTimeline
Systems Engineer
Aquarius Systems Inc.
11.2023 - Current
Technical Support Specialist - Team Lead
Aquarius Systems Inc.
08.2020 - 10.2023
Technical Support Specialist
ICOMM International
02.2015 - 07.2020
Associate of Science - Information Technology
Center For Industrial Technology And Enterprise
04.2001 -