JASON BARRUGA
Taguig City
Summary
Eight years of extensive experience in the healthcare industry, demonstrating a strong ability to lead teams towards achieving organizational goals. Proven track record of fostering professional and ethical standards while creating opportunities for success. Skilled in influencing positive outcomes for customers and the environment through effective collaboration and strategic planning.
Overview
11
11
years of professional experience
Work History
Customer Success Specialist
Booth
Makati City, Philippines
03.2023 - Current
- Safeguard client personal health information through precise data entry while ensuring confidentiality of sensitive data.
- Support customer success team in meetings and workflows, enhancing communication and assistance.
- Assist in improving team efficiency by developing effective processes.
Subject Matter Expert - Specialist
HCL Technologies Philippines Inc.
Taguig City
02.2018 - 03.2023
- Assist teams in understanding process-related subjects across business and technical areas.
- Clarify procedures and standards, ensuring tasks are executed effectively.
- Serve as point of contact for clients to provide process clarifications and maintain team alignment with business goals.
- Coordinate with quality teams to ensure calibration across departments.
- Facilitate team and individual coaching, offering process improvement recommendations.
- Maintain an approachable role to address questions and resolve issues.
Conference Coordinator/Producer and Writer
Intelliwork Outsourcing Phils., Inc.
Legazpi City, Albay
04.2015 - 08.2017
- Assisted in identifying potential clients and notable speakers for an online educational platform.
- Conducted research on current issues and events related to US legislation and policies.
- Drafted engaging summaries for assigned events for this webcast.
- Coordinated communication among speakers, event facilitators, and participants.
Education
Bachelor of Communication Arts - Journalism
Bicol University College of Arts and Letters
Legazpi City, Albay01-2009
Skills
- Weight loss medications management
- Prior authorization processes
- Health insurance navigation
- Team leadership development
References
- Loren C. del Fonso, Vice President, Intelliwork Outsourcing Phils., Inc, +639228869300
- Renato Jay Baltazar Jr., Senior Operations Manager, HCL Technologies Inc, +639294819676
Timeline
Customer Success Specialist
Booth
03.2023 - Current
Subject Matter Expert - Specialist
HCL Technologies Philippines Inc.
02.2018 - 03.2023
Conference Coordinator/Producer and Writer
Intelliwork Outsourcing Phils., Inc.
04.2015 - 08.2017
Bachelor of Communication Arts - Journalism
Bicol University College of Arts and Letters