Jason Arabiana
Pasig City,Metro Manila
Summary
Accomplished team leader with extensive experience in sales operations and process management, demonstrated through roles at Movate, Infosys BPM, VXI Global Holdings, and Startek Phil. Proven expertise in team supervision, employee training, and performance evaluation. Successfully developed sales strategies and enhanced market presence while maintaining high service standards. Adept at fostering positive employee relationships and achieving service time and quality targets. Career goals include leveraging skills in sales strategy development and product knowledge to drive organisational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Leader
Movate
Taguig City, Philippines
03.2025 - 03.2026
- Assisted in observing team performance and noted improvement areas.
- Supported implementation of corrective actions to enhance efficiency.
- Fostered positive employee relationships through a supportive work environment.
Senior Process Executive
Infosys BPM
Taguig City, Philippines
02.2024 - 02.2025
- Provided quality service through friendly and professional interactions.
- Facilitated staff meetings to assign workloads and communicate priorities.
- Established professional relationships with team members to assist in resolving issues effectively.
- Conducted performance reviews and provided constructive feedback and development plans.
- Guided training and supervision of team members to support achievement of store sales targets.
- Collaborated with team members to help achieve target results.
- Managed complaints with clear communication and problem-solving support.
- Maintained clean and safe working environments to reduce accident risks.
- Achieved service time and quality targets.
Team Leader, Sales Operations
VXI Global Holdings
Makati, Philippines
09.2021 - 02.2024
- Assisted in developing and implementing sales plans to access new markets and enhance market presence.
- Conducted training sessions on product knowledge and sales methods for new team members.
- Supported team efforts in achieving sales and service objectives by leading and motivating teams.
Elite Representative
Startek Phil.
Makati, Philippines
12.2015 - 05.2021
- Assisted customers with inquiries, issues, and complaints both face-to-face and over the phone, fostering positive relationships and ensuring effective communication.
- Supported sales growth by cultivating and sustaining robust relationships with both new and existing customers.
- Notified customers of promotions and special offers to boost sales and revenue.
- Addressed and resolved customer complaints promptly, offering satisfactory solutions to improve customer experience.
Education
A-Levels - English Proficiency
NLSI
Taguig, 0001-2015
Diploma of Higher Education - Primary
Placer National Highschool
Placer Surigao del Norte01-2013
Skills
- Team supervision
- Employee training
- Performance evaluation
- Sales strategy development
- Cold calling
- Product knowledge
Languages
English
Advanced
C1
Certification
- [Area of study] certified
Interests
- Cooking and Watching series
Accomplishments
- Enhanced [Type] processes, implementing across department for increased productivity and profits.
Timeline
Team Leader
Movate
03.2025 - 03.2026
Senior Process Executive
Infosys BPM
02.2024 - 02.2025
Team Leader, Sales Operations
VXI Global Holdings
09.2021 - 02.2024
Elite Representative
Startek Phil.
12.2015 - 05.2021
A-Levels - English Proficiency
NLSI
Diploma of Higher Education - Primary
Placer National Highschool