Summary
Overview
Work History
Education
Skills
Running
Timeline
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Jasmine Faith Lagura

Jasmine Faith Lagura

Operations Supervisor
BUTUAN CITY

Summary

Dynamic Operations Supervisor with a proven track record at SM Lifestyle Inc., excelling in performance monitoring and staff supervision. Adept at implementing process improvements that enhance operational efficiency and customer satisfaction. Strong leadership and communication skills drive team success in fast-paced environments. Expertise in operations management and fostering positive customer relations.

Overview

11
11
years of professional experience

Work History

Operations Supervisor

SM Lifestyle Inc.
04.2022 - Current

Operations Supervisor oversees the daily operations of their assigned department or team, ensuring efficiency, safety, and quality standards are met. This role involves coordinating staff, monitoring workflows, and implementing process improvements to drive productivity and performance. The ideal candidate is a strong leader with excellent organizational and communication skills.

Department Supervisor

Robinsons Supermarket Corporation
12.2019 - 02.2022

Department Supervisor is responsible for overseeing the daily operations of a specific department, ensuring staff performance, operational efficiency, and customer satisfaction. This role includes supervising team members, managing inventory or workflow, and supporting department goals in line with company standards and policies.

Casino Dealer

Resorts World Manila
05.2016 - 03.2019

Casino Dealer facilitates table games in accordance with casino rules and procedures while maintaining a professional, friendly, and fair gaming environment. Dealers must provide excellent customer service, handle chips and cards accurately, and ensure that all games are conducted honestly and in compliance with gaming regulations.


Games:


  • Blackjack
  • Pontoon
  • Lunar Poker
  • 3 card poker
  • Money Wheel
  • Sic-bo
  • Red and White
  • Bacarrat (with tax and insurance)
  • Pai Gow

Front Desk Receptionist

Balanghai Hotel and Convention Center
03.2015 - 12.2015

Front Desk Receptionist serves as the first point of contact for visitors and clients. This role is responsible for managing the front desk area, greeting guests, answering incoming calls, handling inquiries, and performing various administrative tasks to support office operations.

Education

Bachelor of Science - Tourism Management

Liceo De Cagayan University
04.2001 -

Skills

    Operations management

    Performance monitoring

    Staff supervision

    Customer relations

    Cooking

    Driving

    Table set-up

    Casino dealing

    Personality development skills

    Bed-making

    Liquor making

    Baking

Running

I'm health oriented person.

Timeline

Operations Supervisor

SM Lifestyle Inc.
04.2022 - Current

Department Supervisor

Robinsons Supermarket Corporation
12.2019 - 02.2022

Casino Dealer

Resorts World Manila
05.2016 - 03.2019

Front Desk Receptionist

Balanghai Hotel and Convention Center
03.2015 - 12.2015

Bachelor of Science - Tourism Management

Liceo De Cagayan University
04.2001 -
Jasmine Faith LaguraOperations Supervisor