JASMINE P. MOHAMMAD
Customer Care Representative
Orani
Summary
Experienced Customer Care Representative with a decade of expertise in addressing customer requests and concerns. Skilled at providing relevant information and options to successfully resolve issues. Able to handle difficult situations through resourcefulness and adaptability. Specializes in quality, speed, and process optimization within the business software and consumer electronics industries. A solid team player with an outgoing, positive demeanor dedicated to maintaining customer satisfaction and contributing to company success. Articulate and results-oriented professional passionate about developing relationships, cultivating partnerships, and growing businesses.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Customer Care Representative
Infor PSSC Inc.
07.2022 - Current
- The Customer Care Representative is Responsible for the day-to-day management of Global incoming support calls, entitlement validation, and customer general information requests.
- Takes steps necessary to insure proper handling of issues.
Technical Support Representative (Email)
Sitel Philippines
04.2014 - 12.2021
- Provides technical trouble shooting steps to customers for resolving issues about televisions, home entertainment systems and external audio devices.
- Set up service request for repairs of home entertainment products.
- Replies to customer emails regarding product inquiries and update information about home entertainment appliance.
Contestant Coordinator / Researcher
Television And Production Exponents, Inc.(TAPE INC
04.2007 - 04.2014
- In charge of researching, auditioning, and briefing of contestants regarding program segments.
- Did field research and location hunting for said segments.
Segment Producer
Television And Production Exponents, Inc. (TAPE INC)
06.2010 - 04.2014
- Over-all program coordinator for Juan For All, All For Juan Segment and off-air portion Lucky Truck.
- Handled all logistic aspects from Pre-Production to actual shows (including location checks, securing permits, production staff and location security, discussion of security plans and meetings, budget allocation, cash prize handling, preparation of other production requirements).
- Managed trouble shooting of live show technical problems and other concerns.
Writer / Academic Researcher
Ivy League Writing Consultancy
08.2006 - 02.2007
- Wrote articles for various academic themes using the internet as research source.
- Composed write-ups for company profiles.
Executive Assistant
Big Thrill Events
01.2006 - 06.2006
- Assisted the operations manager.
- Coordinated/acted as Production Assistant with artists.
Freelance Transcriber
Synovate Research Incorporated
03.2005 - 08.2005
- Made written documentations of recorded interviews and product related surveys.
Freelance Production Assistant
18th August Advertising & Promotions
06.2004 - 10.2004
- Part of production staff for creation of company audio-video presentations.
- Supervised editing of video productions.
Intern
DWNU107.5 Progressive Broadcasting Corporation
12.2002 - 04.2003
- Production assistant for the following events: NU107 Rock Awards 2002, NU107 Alternativity, NU107 Son of a Bar Tour, NU107 Rock Awards X.
Education
Bachelor of Arts - Mass Communications
Far Eastern University
01.1999 - 01.2003
Skills
Client service optimization
Detail-oriented data management
Customer support efficiency
Proficient in problem resolution
Affiliation
International Order of Jobs Daughters, Bethel No. 13, Orani, Bataan, Philippines
Eligibility
Civil Service Exam, 80.00%, 01/05/04, San Fernando, Pampanga, Philippines
Timeline
Customer Care Representative
Infor PSSC Inc.
07.2022 - Current
Technical Support Representative (Email)
Sitel Philippines
04.2014 - 12.2021
Segment Producer
Television And Production Exponents, Inc. (TAPE INC)
06.2010 - 04.2014
Contestant Coordinator / Researcher
Television And Production Exponents, Inc.(TAPE INC
04.2007 - 04.2014
Writer / Academic Researcher
Ivy League Writing Consultancy
08.2006 - 02.2007
Executive Assistant
Big Thrill Events
01.2006 - 06.2006
Freelance Transcriber
Synovate Research Incorporated
03.2005 - 08.2005
Freelance Production Assistant
18th August Advertising & Promotions
06.2004 - 10.2004
Intern
DWNU107.5 Progressive Broadcasting Corporation
12.2002 - 04.2003
Bachelor of Arts - Mass Communications
Far Eastern University
01.1999 - 01.2003
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