Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jasmine Medina

Jasmine Medina

Bank Teller
Imus, Cavite

Summary

Experienced Job Title with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with Number years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Customer Service Associate

Philippine Savings Bank
Muntinlupa
11.2016 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Increased revenue by cross-selling and upselling products and services.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

College Degree - Business Administration Major in Management

Adventist University of The Philippines
Laguna
03.2012 - 03.2016

Skills

    Account management

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Timeline

Customer Service Associate

Philippine Savings Bank
11.2016 - Current

College Degree - Business Administration Major in Management

Adventist University of The Philippines
03.2012 - 03.2016
Jasmine MedinaBank Teller