Jasmine Capote
Fraud Analyst
Makati
Summary
- Analytical thinker with a knack for problem-solving and keen attention to detail. Highly skilled in data analysis and pattern recognition, with a strong background in customer service and communication.
- Trustworthy Fraud Analyst with almost 7 years of practical experience and adedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
- Knowledgeable Fraud Analyst with proven track record in identifying and mitigating fraudulent activities. Leveraged advanced analytical skills to uncover complex fraud schemes and implement effective prevention strategies. Demonstrated expertise in data analysis and risk assessment, ensuring safety and integrity of financial transactions.
- Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
12
12
years of professional experience
Work History
Fraud Analyst
Virtual Gaming World
04.2023 - Current
- Monitored customer accounts for irregular spending patterns, promptly freezing accounts to prevent further unauthorized transactions.
- Analyzed transactional data to identify patterns indicative of fraudulent activity, enhancing detection capabilities.
- Managed sensitive information with utmost confidentiality, upholding ethical standards and customer trust.
- Analyzed chargeback requests to distinguish between legitimate claims and fraudulent disputes, protecting company revenue.
- Utilized advanced analytics tools to monitor transactions in real-time, promptly identifying suspicious activities.
- Facilitated cross-departmental collaboration to develop integrated fraud prevention strategies, enhancing organisational resilience.
Payments Trust and Safety
Virtual Gaming World
04.2018 - 04.2023
- Addressed customer service enquires quickly and accurately.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Managed up to 100+ customer inquiries per day in afast-paced center.
- Coordinated referrals and escalations to obtain specialized support.
- Followed scripts and processes to uphold brand standards.
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
- Used help desk software, such as Zendesk to assist others throughout the working day.
Talent Acquisition Coordinator
Convergys Philippines Services Inc.,
02.2015 - 12.2017
- Delivered orientation sessions for new hires, introducing them to company policies, procedures, and culture.
- Coordinated end-to-end recruitment processes, including job postings, candidate screening, and interview scheduling, to streamline talent acquisition.
- Ensured compliance with all legal and regulatory requirements related to recruitment and employment practices.
- Managed candidate communication, offering timely updates and feedback to maintain a positive candidate experience.
- Maintained accurate and up-to-date records of all recruitment activities in the applicant tracking system.
Customer Service Representative
Convergy's Philippines Services Inc.,
08.2014 - 02.2015
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
- Addressed customer service enquires quickly and accurately.
- Built rapport with customers through courteous and professional communications.
- Assisted customers with product-related questions, feedback and complaints.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
- Implemented stress management techniques for handling high-volume call periods, maintaining composure and professionalism.
Technical Support Representative
Alorica Pacific RiM
11.2012 - 08.2014
- Provided clear and concise step-by-step technical support to guide clients.
- Helped customers set up new systems, applications, and software.
- Asked customers targeted questions throughout troubleshooting to determine smart solutions.
- Managed customer expectations by communicating clear timelines for issue resolution.
- Conducted remote troubleshooting sessions to identify and solve technical problems.
Education
Bachelor of Science - Bachelor of Science in Nursing
Emilio Aguinaldo College
Manila, Metro Manila, PhilippinesSecondary
Sainty Mary's of Sta Ana Manila
Primary
Maximo Elementary School
Skills
Strategic planning
Education
other,other,other
Timeline
Fraud Analyst
Virtual Gaming World
04.2023 - Current
Payments Trust and Safety
Virtual Gaming World
04.2018 - 04.2023
Talent Acquisition Coordinator
Convergys Philippines Services Inc.,
02.2015 - 12.2017
Customer Service Representative
Convergy's Philippines Services Inc.,
08.2014 - 02.2015
Technical Support Representative
Alorica Pacific RiM
11.2012 - 08.2014
Bachelor of Science - Bachelor of Science in Nursing
Emilio Aguinaldo College
Secondary
Sainty Mary's of Sta Ana Manila
Primary
Maximo Elementary School