Jasmin Yadao
Senior Operations Processor
Tanza, Province Of Cavite
Summary
Organized and dependable employee, successful at managing multiple priorities with a positive attitude and high degree of accuracy | Willingness to take on added responsibilities to meet team goals | Detail-oriented team player with strong organizational skills
Overview
12
12
years of professional experience
Work History
Senior Operations Processor
Wells Fargo
02.2023 - Current
- Serves as subject matter expert of the team regarding process and providing guidance when necessary.
- Assists in development of new procedures, leading to improved overall operational efficiency.
- Adapts quickly to changing operational requirements, demonstrating flexibility under pressure.
- Manages multiple priorities effectively, ensuring all tasks were completed within required deadlines.
- Liaises with cross-functional teams to ensure seamless integration of processes across departments.
- Communicates complex information clearly to both internal and external stakeholders to facilitate smooth calibration within the team to optimize workflows, resulting in more efficient processes.
- Provides training and support to new team member/hires, contributing to cohesive and knowledgeable team environment.
- Liaises with cross-functional teams to ensure seamless integration of processes across departments.
Operations Processor II
Wells Fargo
11.2021 - 01.2023
- Processed scanned files into electronic databases.
- Accessed and used computer software applications to update and maintain records.
- Handled sensitive client information securely, maintaining confidentiality at all times.
- Organized files efficiently for easy retrieval and optimal record keeping of internal stakeholders.
- Sharing best practices, applying insights gained towards ongoing process improvement efforts.
- Reduced processing time with meticulous attention to detail and accurate data entry.
- Contributed to a positive work environment by proactively addressing challenges and fostering open communication among colleagues.
- Maintained strict adherence to company policies and regulations, minimizing risk exposure for the organization.
Project Control Specialist (Project Based)
Acenture
06.2021 - 10.2021
- Established strong working relationships with stakeholders, fostering trust and facilitating smooth communication throughout the project lifecycle.
- Provided strategic input during project initiation stages.
- Enhanced project performance through consistent monitoring, evaluation, and reporting of key performance indicators.
- Developed comprehensive risk management plans to mitigate potential threats and ensure project success.
- Collaborated with cross-functional teams to develop tailored solutions that meets client's unique requirements and expectations.
- Facilitated workshops/enablement sessions to collect project requirements and user feedback.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project closely to quickly intervene in mistakes or delays.
Service Consultant
Sykes Asia Inc.
11.2018 - 06.2021
- Served as key point of contact for clients, providing expert guidance on insurance products and services while maintaining excellent communication throughout all process stages.
- Documented payment details, calculated and processed refunds and maintained personal information on customer accounts.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Responded to customer concerns/requests via email by offering excellent support and tailored recommendations to address needs and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
Data Imaging Specialist
PSG Global Solutions Inc.
02.2016 - 08.2018
- Responsible for integrating graphics generated with automated tools and deliverable documents.
- Managed medical records, applications, drug screens, verification of licenses and background checks on potential Healthcare professionals for clients.
- Coordinated compliance documents to review utilizing unique vendor management systems.
- Ensured accurate data indexing of Healthcare Professional requirements and application information in a timely and efficient manner, while maintaining superior Healthcare Professional file presentation.
- Indexed, reviews and enters required metadata using software application within standard time-frame.
- Performed thorough review of submitted application, ensures complete and accurate data entry of required/appropriate information into the company’s proprietary software program.
Quality Analyst
Concentrix Daksh
07.2015 - 12.2015
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Maintained knowledge of best practices, incorporating relevant methodologies into daily work processes for optimal results.
- Ensured onshore and offshore counterpart calibration sessions are structured and meaningful by utilizing quality controls tools to measure effectiveness and provide feedback to ensure common scoring tendencies re aligned.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Recorded findings from daily audits, collaborating with quality team to implement corrective actions.
- Compiled and distributed feedbacks to team leaders and managers to improve service time and quality while increasing productivity.
Customer Care Specialist
Concentrix Daksh
10.2011 - 06.2015
- Exceeded performance goals consistently by demonstrating superior product knowledge.
- Assisted and supported onshore administrative staff on their day to day operations.
- Ensured EOD Reports are sent to workforce and to our Operations Manager when our supervisor is on leave.
- Acted as Officer in Charge of the Team.
Education
Bachelor of Science - Financial Management
Saint Louis University
Baguio City, Philippines 11.2009 - 11.2009
High School Diploma -
Saint Louis School Center
Baguio City, Philippines 03.2005 - 03.2005
Skills
Punctual and Reliable
Payment/Refund Processing
Organizational Skills
Multitasking Abilities
Time Management
Process Management and Documentation
Computer Proficiency - Microsoft Office
Customer Service
Decision-Making
Administrative Support
Teamwork and Collaboration
Interpersonal Skills
Analytical Thinking
Problem-solving abilities
Adaptability and Flexibility
Punctual and Reliable
Accomplishments
- Supervised and trained new team members/hires
- Used Microsoft Excel to develop process update tracking spreadsheets.
- Collaborated with team of 3 in the development of process map.
- Achieved Top Performer of the Year on my first year in the company.
- Consistent top performer of the team.
Timeline
Senior Operations Processor
Wells Fargo
02.2023 - Current
Operations Processor II
Wells Fargo
11.2021 - 01.2023
Project Control Specialist (Project Based)
Acenture
06.2021 - 10.2021
Service Consultant
Sykes Asia Inc.
11.2018 - 06.2021
Data Imaging Specialist
PSG Global Solutions Inc.
02.2016 - 08.2018
Quality Analyst
Concentrix Daksh
07.2015 - 12.2015
Customer Care Specialist
Concentrix Daksh
10.2011 - 06.2015
Bachelor of Science - Financial Management
Saint Louis University
11.2009 - 11.2009
High School Diploma -
Saint Louis School Center
03.2005 - 03.2005