- real state
- travel
- soft music
- reading
- cooking
JASMIN SERRATO
virtual assistant
Calbayog City, Province Of Samar
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance and ability to improve team performance and customer satisfaction through dynamic leadership and strategic planning.
Overview
16
16
years of professional experience
Work History
Restaurant Owner
YELLOW RIBBON RESTAURANT
01.2020 - 11.2023
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Recruited, hired, and trained talented staff to fill vacancies.
- Managed payroll, daily deposits, and cost controls.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Maintained positive relationships with local community and government officials.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Sales Associate
HOME CREDIT FINANCING COMPANY
06.2018 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Virtual Assistant
SYNERGISTIC CONTACT CENTER
06.2015 - 12.2019
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Executed travel arrangements by researching and booking flights and accommodations.
- Researched topics and events to support supervisor's work agenda and projects.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
Secretary
Beneficial Life Insurance
03.2008 - 01.2012
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained daily report documents, memos and invoices.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
Associate of Science - Computer And Information Sciences
STI COLLEGE
Calbayog City, Province Of Samar, Philippines03.2008
Skills
- Staff Management
- Labor Cost Controls
- Portion Control
- Staff Leadership
- Operations Management
- Business Planning
- Inventory Management
- Marketing strategy implementation
reading social media news and other articles.
i love reading news related to the economic status in our country. And how government utilize their power in solving those problems.
Interests
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Certification
- Caregiver NCll - Oct. 30, 2024
- Real state agent - May 5,2024
- Virtual Assistant Training - January 10,2024
- TEYL certificate in teaching english to young learners - Dec.12,2022
- TESOL certificate in teaching english to speakers of other languages - Dec.12,2022
- Licensed agent - January 2009
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Restaurant Owner
YELLOW RIBBON RESTAURANT
01.2020 - 11.2023
Sales Associate
HOME CREDIT FINANCING COMPANY
06.2018 - 12.2020
Virtual Assistant
SYNERGISTIC CONTACT CENTER
06.2015 - 12.2019
Secretary
Beneficial Life Insurance
03.2008 - 01.2012
Associate of Science - Computer And Information Sciences
STI COLLEGE
Similar Profiles
Faraliza YasinFaraliza Yasin
Senior Operations Executive at Yellow RibbonSenior Operations Executive at Yellow Ribbon
Divvien TDivvien T
Volunteer at Yellow Ribbon Project, Silver HomesVolunteer at Yellow Ribbon Project, Silver Homes
Angel Estrada-RogersAngel Estrada-Rogers
After-School Teacher/ Floating Assistant at Yellow Ribbon ScholarsAfter-School Teacher/ Floating Assistant at Yellow Ribbon Scholars