Jasmin Ligutan
Bohol
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
OluKai Corporation
09.2023 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume customer contact while maintaining service quality and customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to streamline processes and improve response times.
Supervisor of Operations
Teleperformance CDO - Centrio Mall
12.2021 - 12.2022
- Built strong operational teams to meet process and production demands.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Addressed customer concerns with suitable solutions.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Guided employees on understanding and meeting changing customer needs and expectations.
Customer Service Representative
Teleperformance CDO - Centrio Mall
10.2019 - 12.2021
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Bachelor of Science - Tourism major in Travel and Tours
Bohol Island State University - Main Campus
Tagbilaran City, 6300 BoholSkills
- Team Development
- Organizational Management
- Process Improvement Strategies
- Operations Management
- Customer service
- Communication skills
Timeline
Customer Service Representative
OluKai Corporation
09.2023 - Current
Supervisor of Operations
Teleperformance CDO - Centrio Mall
12.2021 - 12.2022
Customer Service Representative
Teleperformance CDO - Centrio Mall
10.2019 - 12.2021
Bachelor of Science - Tourism major in Travel and Tours
Bohol Island State University - Main Campus