Jasmin Kiwas
Chat Support Representative
Tarlac City, Province of Tarlac
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
1
1
Language
Work History
Customer Service Representative
Foundever
07.2018 - 12.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Xerox Machine Operator
Garabiles Enterprises
06.2014 - 03.2018
- Ensured timely completion of printing jobs by effectively prioritizing tasks and managing workloads.
- Provided training to new employees on the proper operation and maintenance of Xerox machines, ensuring smooth onboarding experiences.
- Kept accurate records of completed jobs, facilitating easy tracking of work history for future reference or billing purposes.
- Performed regular inventory checks, ordering supplies as needed to avoid any delays in production or service delivery.
- Produced high-quality print materials for clients by diligently monitoring machine settings and output quality.
Education
Bachelor of Secondary Education - English
Saint Lous University
Baguio City, Province Of Benguet, Philippines 04.2001 -
Caregiving NCII -
Global Filipino Technical School, Inc
San Fabian, Province Of Pangasinan, Philippines 04.2001 -
High School Diploma -
Baguio City National High School
Baguio City, Province Of Benguet, Philippines 04.2001 -
Skills
Customer service
Product knowledge
Adaptability and flexibility
Time management
Call center experience
Technical support
Microsoft Office Suite
Microsoft Excel
H
Throughout my tenure as a customer service representative, I've honed a versatile skill set that enables me to deliver exceptional support and that includes active listening, effective communication, problem-solving, adaptability, multi-tasking and time management. Moreover, I firmly believe that maintaining a positive mindset and attitude is crucial in providing outstanding customer experiences. By staying empathetic, patient, and composed under pressure.
Timeline
Customer Service Representative
Foundever
07.2018 - 12.2020
Xerox Machine Operator
Garabiles Enterprises
06.2014 - 03.2018
Bachelor of Secondary Education - English
Saint Lous University
04.2001 -
Caregiving NCII -
Global Filipino Technical School, Inc
04.2001 -
High School Diploma -
Baguio City National High School
04.2001 -
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