Jasmin Gacusan
PHRN
Teresa Rizal,Rizal
Summary
Professional with significant experience in back office operations. Skilled in data management, process improvement, and administrative support. Strong focus on team collaboration and result achievement, adaptable to changing needs. Reliable, organized, and efficient
Overview
17
17
years of professional experience
Work History
Back Office Representative
Quantrics Enterprises Inc
Taytay Rizal
08.2017 - Current
Process requests for customers initially made by front line agents that did not flow in the legacy system.
- Conducted research, gathered information from multiple sources and presented results.
- Encoding and data Extraction
- Order processing and Fulfillment
- Appointment setting
- Managed approximately 35-45 Ticket a day
Customer Service Representative ( Trio )
Quantrics Enterprises Inc
Taytay Rizal
01.2017 - 07.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recorded account information to open new customer accounts.
- Managed approximately 30 incoming calls per day from customers.
Order Processing Specialist
IBEX Global
Pasig City
03.2012 - 09.2016
Customer Service Representative
Sitel
02.2009 - 01.2012
Education
Bachelor of Science - Nursing
04.2007
Licensed Nurse as of 2008
Two Year Computer System Technology - Information And Computer Systems
03.2004
High School Diploma -
03.2001
Skills
Critical Thinking
Customer service
Document management
Data entry
Scheduling appointments
Timeline
Back Office Representative - Quantrics Enterprises Inc
08.2017 - Current
Customer Service Representative ( Trio ) - Quantrics Enterprises Inc
01.2017 - 07.2017
Order Processing Specialist - IBEX Global
03.2012 - 09.2016
Customer Service Representative - Sitel
02.2009 - 01.2012
Unciano Colleges - Bachelor of Science, Nursing
University of Rizal System - Two Year Computer System Technology, Information And Computer Systems
Teresa National Highschool - High School Diploma,