Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AccountManager
JASMIN BICO

JASMIN BICO

SALES MANAGER
MANILA,PHILIPPINES

Summary


Hardworking Branch Sales Officer knowledgeable about bank products and services. Expert salesperson with a tenacious and persuasive style. Ready to bring 20 years of related experience to a challenging new position.

Overview

25
25
years of professional experience
8
8
years of post-secondary education

Work History

BRANCH SALES OFFICER

METROPOLITAN BANK AND TRUST CO
MANILA, PHILIPPINES
06.2015 - 11.2022
  • Increased branch revenue by 30% through acquisition of customers for CASA (Current Account & Saving Account) from the local market and selling & cross selling banking & third party financial products, to them.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients
  • Collaborated with C-level executives and stakeholders to develop long-term financial plans
  • Conducted financial due diligence on potential investments and acquisitions
  • Connected with account representatives to promote bank products
  • Managed customer inquiries and concerns with speed, efficiency and knowledgeable support
  • Achieved individual and branch targets on consistent basis
  • Maintained in-depth understanding of bank operations, products and services
  • Built and deepened long-term relationships with customers
  • Resolved customer complaints to maintain high level of satisfaction
  • Coordinated calls to prospective and existing customers, acceptance of small business loan applications and referrals to other product specialists

Branch Operations Officer

METROPOLITAN BANK AND TRUST CO
MANILA, PHILIPPINES
04.2008 - 06.2015
  • Reviewed new accounts for required documentation
  • Balanced daily cash and ATM, immediately documenting inaccuracies
  • Conducted branch management and oversight of market area
  • Developed and implemented strategies to deliver quality customer service
  • Maintained scheduling for main branch to keep shifts appropriately staffed
  • Monitored performance and completed appraisals for direct reports
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
  • Assessed employee performance and developed improvement plans
  • Maintained friendly and professional customer interactions
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set
  • Engaged employees in business processes with positive motivational techniques
  • Met deadlines by proactively managing individual and team tasks and streamlining processes
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
  • Resolved various issues impacting sales management and business operations
  • Boosted sales and customer loyalty through incentive programs
  • Submitted loan applications to underwriter for verification and recommendation
  • Implemented service improvements to enhance sales cycle
  • Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors
  • Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements
  • Examined customer loan applications for loan approvals and denials
  • Consulted customers to boost product sales and services
  • Complied with regulatory guidelines and requirements
  • Compiled database of loan applicants' credit histories, financial statements and other financial information

Customer Service Representative- Teller

METROPOLITAN BANK AND TRUST CO
MANILA, PHILIPPINES
03.2002 - 10.2007
  • Responded to customer requests for products, services, and company information
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers
  • Updated account information to maintain customer records
  • Processed customer service orders promptly to increase customer satisfaction
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Utilized customer service software to manage interactions and track customer satisfaction
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
  • Reached out to customers after completed sales to suggest additional service or product purchases
  • Educated customers about billing, payment processing and support policies and procedures
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates
  • Trained new personnel regarding company operations, policies and services
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Cross-trained and backed up other customer service managers
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
  • Maintained up-to-date knowledge of product and service changes
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Cross-trained and provided backup support for organizational leadership
  • Enhanced productivity levels by anticipating needs and delivering outstanding support

Customer Service Representative-New Accounts Clerk

GLOBAL BUSINESS BANK
MANILA, PHILIPPINES
08.1997 - 03.2002
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Recommended products to customers, thoroughly explaining details.
  • Updated account information to maintain customer records.
  • Receive cash and check deposit, count as to accuracy against deposit slips, validate and update passbook
  • Assist branch clients in their encashment and withdrawals and other over the counter transactions.
  • Provided primary customer support to internal and external customers

Education

BACHELOR IN BANKING AND FINANCE - BANKING AND FINANCE

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
STA. MESA, MANILA
06.1993 - 03.1997

High School Diploma -

THE NATIONAL TEACHERS COLLEGE
QUIAPO, MANILA
06.1989 - 03.1993

Skills

Revenue Generation

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Accomplishments

  • Awarded as "Manila's Finest" in two consecutive year (2016-2017) in producing Car Loan and Home Loan for branches
  • Consistent in targeting the annual quotas in all aspect in scorecard
  • Achieved FAR EXCEED STANDARD by completing all task with accuracy and efficiency in scorecard.

Timeline

BRANCH SALES OFFICER

METROPOLITAN BANK AND TRUST CO
06.2015 - 11.2022

Branch Operations Officer

METROPOLITAN BANK AND TRUST CO
04.2008 - 06.2015

Customer Service Representative- Teller

METROPOLITAN BANK AND TRUST CO
03.2002 - 10.2007

Customer Service Representative-New Accounts Clerk

GLOBAL BUSINESS BANK
08.1997 - 03.2002

BACHELOR IN BANKING AND FINANCE - BANKING AND FINANCE

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
06.1993 - 03.1997

High School Diploma -

THE NATIONAL TEACHERS COLLEGE
06.1989 - 03.1993

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