JASMIN BICO
SALES MANAGER
MANILA,PHILIPPINES
Summary
Hardworking Branch Sales Officer knowledgeable about bank products and services. Expert salesperson with a tenacious and persuasive style. Ready to bring 20 years of related experience to a challenging new position.
Overview
25
25
years of professional experience
8
8
years of post-secondary education
Work History
BRANCH SALES OFFICER
METROPOLITAN BANK AND TRUST CO
MANILA, PHILIPPINES
06.2015 - 11.2022
- Increased branch revenue by 30% through acquisition of customers for CASA (Current Account & Saving Account) from the local market and selling & cross selling banking & third party financial products, to them.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients
- Collaborated with C-level executives and stakeholders to develop long-term financial plans
- Conducted financial due diligence on potential investments and acquisitions
- Connected with account representatives to promote bank products
- Managed customer inquiries and concerns with speed, efficiency and knowledgeable support
- Achieved individual and branch targets on consistent basis
- Maintained in-depth understanding of bank operations, products and services
- Built and deepened long-term relationships with customers
- Resolved customer complaints to maintain high level of satisfaction
- Coordinated calls to prospective and existing customers, acceptance of small business loan applications and referrals to other product specialists
Branch Operations Officer
METROPOLITAN BANK AND TRUST CO
MANILA, PHILIPPINES
04.2008 - 06.2015
- Reviewed new accounts for required documentation
- Balanced daily cash and ATM, immediately documenting inaccuracies
- Conducted branch management and oversight of market area
- Developed and implemented strategies to deliver quality customer service
- Maintained scheduling for main branch to keep shifts appropriately staffed
- Monitored performance and completed appraisals for direct reports
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
- Assessed employee performance and developed improvement plans
- Maintained friendly and professional customer interactions
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set
- Engaged employees in business processes with positive motivational techniques
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Resolved various issues impacting sales management and business operations
- Boosted sales and customer loyalty through incentive programs
- Submitted loan applications to underwriter for verification and recommendation
- Implemented service improvements to enhance sales cycle
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments
- Completed filings and upheld strict compliance with regulatory agencies and supervisors
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements
- Examined customer loan applications for loan approvals and denials
- Consulted customers to boost product sales and services
- Complied with regulatory guidelines and requirements
- Compiled database of loan applicants' credit histories, financial statements and other financial information
Customer Service Representative- Teller
METROPOLITAN BANK AND TRUST CO
MANILA, PHILIPPINES
03.2002 - 10.2007
- Responded to customer requests for products, services, and company information
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Updated account information to maintain customer records
- Processed customer service orders promptly to increase customer satisfaction
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Utilized customer service software to manage interactions and track customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Reached out to customers after completed sales to suggest additional service or product purchases
- Educated customers about billing, payment processing and support policies and procedures
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Trained new personnel regarding company operations, policies and services
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Cross-trained and backed up other customer service managers
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Maintained up-to-date knowledge of product and service changes
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Cross-trained and provided backup support for organizational leadership
- Enhanced productivity levels by anticipating needs and delivering outstanding support
Customer Service Representative-New Accounts Clerk
GLOBAL BUSINESS BANK
MANILA, PHILIPPINES
08.1997 - 03.2002
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer records.
- Receive cash and check deposit, count as to accuracy against deposit slips, validate and update passbook
- Assist branch clients in their encashment and withdrawals and other over the counter transactions.
- Provided primary customer support to internal and external customers
Education
BACHELOR IN BANKING AND FINANCE - BANKING AND FINANCE
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
STA. MESA, MANILA 06.1993 - 03.1997
High School Diploma -
THE NATIONAL TEACHERS COLLEGE
QUIAPO, MANILA 06.1989 - 03.1993
Skills
Revenue Generation
Portfolio servicing
Marketing proficiency
Compliance requirements
Channel partner support
Account management
Customer Relations
Increasing sales
Team development
Process implementation
Business development expertise
Sales professional
Accomplishments
- Awarded as "Manila's Finest" in two consecutive year (2016-2017) in producing Car Loan and Home Loan for branches
- Consistent in targeting the annual quotas in all aspect in scorecard
- Achieved FAR EXCEED STANDARD by completing all task with accuracy and efficiency in scorecard.
Timeline
BRANCH SALES OFFICER
METROPOLITAN BANK AND TRUST CO
06.2015 - 11.2022
Branch Operations Officer
METROPOLITAN BANK AND TRUST CO
04.2008 - 06.2015
Customer Service Representative- Teller
METROPOLITAN BANK AND TRUST CO
03.2002 - 10.2007
Customer Service Representative-New Accounts Clerk
GLOBAL BUSINESS BANK
08.1997 - 03.2002
BACHELOR IN BANKING AND FINANCE - BANKING AND FINANCE
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
06.1993 - 03.1997
High School Diploma -
THE NATIONAL TEACHERS COLLEGE
06.1989 - 03.1993