Jarwin Mislang
(ADP)Support Specialist
Antipolo
Summary
Versatile Support Specialist skilled handling data. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 10 years of experience in payroll industry. Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in California pay statement and (ADP-workforce now) payroll with proven ability to analyze, diagnose and resolve issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Support Specialist
ADP
Makati, Philippines
04.2022 - Current
- Reviewing California pay statement requirements and federal overtime setup,calculations of assigned clients.
- Scheduled meeting with authorized contacts using webex
- The goal is to avoid overpaid or underpaid employees and any lawsuit against the company in making sure employers are compliant with Federal overtime (FLSA) and California pay statement requirement.
- Paid attention to detail while completing assignments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Senior Payroll Analyst-Client Services
ADP
09.2013 - 04.2022
- Resolving various levels of Payroll or HR clients to provide prompt and thorough responses to all types of service inquiries for Major Account clients
- Provides support to application users
- Works with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution
- Monitors open client issues until successful completion
- Ensures World Class Service client satisfaction on each transaction
- Responds professionally and timely to clients incoming phone calls, web inquiries, emails and/or faxes
- Investigates, researches, analyses and tests outcomes in order to resolve client issues
- Handles client requests relating to products or services ranging from routine inquiries and basic application navigation to complex problems and difficult troubleshooting issues
- Provides critical and accurate statutory information to clients in payroll or HR areas, such as tax filing and/or benefit administration, so that ADP is not exposed to financial risk and/or penalties
- Researches, designs and modifies complex mainframe features or software applications to meet the client's specific needs.
Customer Service Representative
Sutherland Global Services
03.2008 - 08.2013
- Provide personalized quality customer service at a highest level and responsible for satisfying customer and maintain good image for the company
- Use questioning and listening skills that support effective telephone communication.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - BS - Computer Science
Technological Institute of the Philippines
Jarwin Mislang
Skills
Peer MentoringProject ManagementCompliance ManagementBenefits AdministrationCustomer SupportFLSARemote WorkMicrosoft OfficeADP Payroll and taxCisco WebexMeetings
Dependable and Responsible
Reviewing data
Financial software
Analyzing information
Good Telephone Etiquette
Active Listening
Flexible and Adaptable
Data Entry
Dependable and Responsible
Recording data
Basic functions in Excel
Thoroughness
Investigating discrepancies
Checking time cards
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Support Specialist
ADP
04.2022 - Current
Senior Payroll Analyst-Client Services
ADP
09.2013 - 04.2022
Customer Service Representative
Sutherland Global Services
03.2008 - 08.2013
Bachelor of Science - BS - Computer Science
Technological Institute of the Philippines
Jarwin Mislang