Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Jarwin Mislang

Jarwin Mislang

(ADP)Support Specialist
Antipolo

Summary

Versatile Support Specialist skilled handling data. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 10 years of experience in payroll industry. Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in California pay statement and (ADP-workforce now) payroll with proven ability to analyze, diagnose and resolve issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Support Specialist

ADP
Makati, Philippines
04.2022 - Current
  • Reviewing California pay statement requirements and federal overtime setup,calculations of assigned clients.
  • Scheduled meeting with authorized contacts using webex
  • The goal is to avoid overpaid or underpaid employees and any lawsuit against the company in making sure employers are compliant with Federal overtime (FLSA) and California pay statement requirement.
  • Paid attention to detail while completing assignments.
  • Developed strong organizational and communication skills through coursework and volunteer activities.

Senior Payroll Analyst-Client Services

ADP
09.2013 - 04.2022
  • Resolving various levels of Payroll or HR clients to provide prompt and thorough responses to all types of service inquiries for Major Account clients
  • Provides support to application users
  • Works with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution
  • Monitors open client issues until successful completion
  • Ensures World Class Service client satisfaction on each transaction
  • Responds professionally and timely to clients incoming phone calls, web inquiries, emails and/or faxes
  • Investigates, researches, analyses and tests outcomes in order to resolve client issues
  • Handles client requests relating to products or services ranging from routine inquiries and basic application navigation to complex problems and difficult troubleshooting issues
  • Provides critical and accurate statutory information to clients in payroll or HR areas, such as tax filing and/or benefit administration, so that ADP is not exposed to financial risk and/or penalties
  • Researches, designs and modifies complex mainframe features or software applications to meet the client's specific needs.

Customer Service Representative

Sutherland Global Services
03.2008 - 08.2013
  • Provide personalized quality customer service at a highest level and responsible for satisfying customer and maintain good image for the company
  • Use questioning and listening skills that support effective telephone communication.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Bachelor of Science - BS - Computer Science

Technological Institute of the Philippines Jarwin Mislang

Skills

Peer Mentoringundefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Support Specialist

ADP
04.2022 - Current

Senior Payroll Analyst-Client Services

ADP
09.2013 - 04.2022

Customer Service Representative

Sutherland Global Services
03.2008 - 08.2013

Bachelor of Science - BS - Computer Science

Technological Institute of the Philippines Jarwin Mislang
Jarwin Mislang(ADP)Support Specialist