Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jarvy Cortez

Angeles City

Summary

Customer-focused Call Center Representative with 3+ years of experience handling high-volume inbound and outbound calls in fast-paced BPO environments. Proven track record of meeting KPIs, resolving customer issues effectively, and contributing to customer satisfaction and retention. Adept at using CRM systems, multitasking, and maintaining a professional and empathetic communication style.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Sutherland
09.2024 - 06.2025
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.

Technical Support Representative

Majorel
05.2023 - 01.2024
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Customer Service Representative

TaskUs
08.2021 - 03.2023
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Alorica
11.2020 - 07.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Computer Science

City College Of Angeles
Arayat Boulevard Barangay Pampang, Angeles City
09-2020

Skills

    Customer Service & Support

    Inbound/Outbound Calls

    Conflict Resolution

    Sales and Upselling

    CRM & Ticketing Systems (Salesforce, Zendesk)

    Email & Chat Support

    Call Documentation & Reporting

    Fluent in English & Tagalog

Timeline

Customer Service Representative

Sutherland
09.2024 - 06.2025

Technical Support Representative

Majorel
05.2023 - 01.2024

Customer Service Representative

TaskUs
08.2021 - 03.2023

Customer Service Representative

Alorica
11.2020 - 07.2021

Bachelor of Science - Computer Science

City College Of Angeles

Similar Profiles

CREATE PROFILE
Jarvy Cortez