Jarvis Morales

As a Player Engagement Agent, I act as the key link between players and developers, ensuring seamless communication and support. I address player inquiries, manage refund concerns, and collaborate with various teams to maintain an efficient workflow. Throughout my tenure, I've been promoted to different segmentations and departments, showcasing my adaptability in a constantly evolving game environment. My ability to adjust to ongoing changes enhances the overall player experience.

As a Technical Support Advisor, I effectively diagnosed and resolved technical issues for customers while prioritizing excellent customer service through clear communication and collaboration with cross-functional teams.

Managed growth projections and risk management strategies for equity portfolios as a Fund Manager, including financial analysis, performance monitoring, and client communication. Achieved optimal outcomes through implementation of effective investment strategies.

Successfully contributed to a talent acquisition project for an ESL company as a part-time assistant, consistently prospecting 1,000 leads of aspiring applicants monthly. Played a pivotal role in candidate sourcing, screening, and interview coordination, demonstrating strong organizational and communication skills in support of the recruitment team's objectives.