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Jarryd Jed Odchigue
Las Pinas City
Work Preference
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Senior Order Management Specialist
Okta
Remote
12.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Senior Revenue Operations Specialist
KMC – OKTA
05.2023 - 12.2023
- Review all incoming orders for completeness, accuracy, and compliance to company bookings and revenue recognizing guidelines.
- Establish strong relationships with Sales, Deal Desk, Renewals, Collections, Legal, Field Alliances, and Revenue departments and become subject matter expert in regards to Order Operations.
- Assist Sales and Field Alliances with Order Form creation of Complex Order forms and review to ensure that there are no issues that would prevent the booking of the transaction.
- Booking of Non standard deals (ERwU & Cancellation and restructure).
- Handling complex cases in case queue.
Revenue Operations Specialist
KMC – OKTA
10.2021 - 04.2023
- Develop a thorough understanding of end-to-end quote-to-cash process with focus on order management to billing.
- Manage subscription order fulfillment.
- Ensure accuracy of transactions to ensure consistent integrity in revenue reporting.
- Anticipate problems and initiate actions to ensure customer orders are process timely and efficiently.
- As a subject matter expert for all order management and fulfillment related tasks.
- Develop and implement tools and processes ensuring order fulfillment processes accurate, timely and compliant transactions.
- Work closely with internal groups to identify and execute on efficiency gains.
- Create and maintain process documentation for order fulfillment policies and procedures.
- Be a trusted advisor to the sales team and partner with Finance, Billing support, and Sales Operations on order management.
- Ability to work United States time from Manila office.
Billing Analyst
KMC – OKTA
03.2021 - 09.2021
- Manage close process related to billing activities.
- Generate daily bill runs.
- Updated purchase orders on invoices, email, phone numbers or billing address when needed.
- Generate credit memos related to write offs, tax exempt, bad debts & AWS fees.
- Resolve any billing cases in the queue within 24 hours and PS disputes.
- Review and application of open cancelation & restructure credits against invoices per order form.
- Submit Jira tickets with invoice errors for BT.
Associate, Sales Support
Ingram Micro
04.2019 - 02.2021
- Enters orders in SAP via CRM and monthly usages leads.
- Provides product information to customers and sales representatives.
- Answers incoming customer calls and emails to fulfill information and resolution of issues or sales inputs within the defined service level agreement.
- Performs outbound calls to follow up on questions and concerns.
- Create and update customer specific reporting like order status, tracking of orders, etc.
- Conducts basic to moderate level of research aimed at resolving problems (customer service issues, assisting in item returns) and presenting solution, providing status updates for customers and managers.
- Manages team mailbox – Docusign, Amazon and Cloud Market Place Migration within APAC.
- Collaborate closely with counterparts – Sales Representative, Customer Service Support Team and Credit Team.
- Provisioning of licenses requested by sales team (Microsoft and Amazon web services).
- Billing of usage-based orders and new orders.
- Processing usage- based orders using SAP and Impulse.
- Migrating resellers via cloud marketplace (Microsoft).
- AWARD Received: AIRWATCH AWARD (Q3 2019) – Perfect attendance with no tardiness.
- ODIN AWARD (Q3 2020) – Top recipient of Kudos in a year.
Support Representative I
Ingram Micro
01.2016 - 09.2017
- All transactions performed accurately and meeting departmental SLA’s.
- Validate/ qualify order based on vendor, reseller and EU specific instructions.
- Enters orders into the system pursuant to individual order characteristic requirements. Orders may be received via e-mail, fax, electronic (EDI, XML, Inside Line, Nautilus, QTO), telephone, or other relevant sources.
- Manages special pricing requests (ACOP / COG process) to ensure completion within customer SLA, along with maintaining accuracy.
- Responsible for all transactions with in his/her vendor/ account base from start to finish (until generation on an IM PO number).
- Utilizes division tools where required (i.e.: C2L, FTP price listsm IMtellitrack and sharepoint). VMWare basic order entry. Orders may be received via email, electronic (EDI, XML, Nautilus and QTO).
- Validate/ Qualify orders based on Vendor, Reseller and EU specific instructions.
Data Encoder
Banco De Oro, Unibanc, Inc.
04.2014 - 06.2014
Credit Analyst
Hongkong Shanghai Banking Corporation (HSBC)
09.2010 - 01.2011
- Reviews and evaluates credit card applications to ensure compliance with group and area credit policies and lending guidelines.
- Maintains HSBC control standards, including the timely implementation of internal and external audit together with any issues raised by external regulators.
- Manages operational risk, including its identification, assessment, mitigation and control, loss identification and reporting.
Education
Bachelor of science - MARINE TRANSPORTATION
University of Perpetual Help System - DALTA
Las Piñas01-2015
Bachelor of Science - Nursing
University of Perpetual Help System - DALTA
Las Piñas01-2008
High School - undefined
University of Perpetual Help System - DALTA
Las Piñas01-2004
Elementary - undefined
University of Perpetual Help System - DALTA
Las Piñas01-2000
Skills
- In-depth knowledge of advance and high technology equipment and devices used
- Good in communication skills
- Very effective in demonstrating leadership qualities
- Strong ability to adapt the new environment quickly
- Can handle queries very well with nice interpersonal skills
- Moderate to advanced knowledge of Microsoft Excel
- Computer literate (Microsoft Word, Excel, Powerpoint, Outlook)
- Strong business acumen and understanding of sales process (bookings, billings, and reporting)
- Tools (1 CRM Microsoft Dynamics, SAleForce, Sharepoint, IMtellitrack, Impulse Rhumba, SAP)
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Critical thinking
SEMINARS/TRAININGS ATTENDED
- Pre-Employment Orientation (February 21, 2008)
- Stress Management (March 3, 2008)
- Change Management (March 4, 2008)
- Transcultural Nursing: A Journey of Success (March 3, 2008)
- Safety of life at sea (June 2015)
- Ship security awareness training and seafarers with designated security duties (July 10, 2015 )
- Ratings forming part of navigational watch (July 14 – 18, 2015)
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and belief. __________________________ Jarryd Jed M. Odchigue
Timeline
Senior Order Management Specialist
Okta
12.2023 - Current
Senior Revenue Operations Specialist
KMC – OKTA
05.2023 - 12.2023
Revenue Operations Specialist
KMC – OKTA
10.2021 - 04.2023
Billing Analyst
KMC – OKTA
03.2021 - 09.2021
Associate, Sales Support
Ingram Micro
04.2019 - 02.2021
Support Representative I
Ingram Micro
01.2016 - 09.2017
Data Encoder
Banco De Oro, Unibanc, Inc.
04.2014 - 06.2014
Credit Analyst
Hongkong Shanghai Banking Corporation (HSBC)
09.2010 - 01.2011
Elementary - undefined
University of Perpetual Help System - DALTA
High School - undefined
University of Perpetual Help System - DALTA
Bachelor of Science - Nursing
University of Perpetual Help System - DALTA
Bachelor of science - MARINE TRANSPORTATION
University of Perpetual Help System - DALTA