Jarmine Marie Tesaluna
POOL BANKAL LAPU-LAPU CITY CEBU
Summary
Adept at resolving customer complaints and enhancing loyalty, demonstrated during my tenure at Ninety-Sex Back Office Corporation. Skilled in critical thinking and proficient in Microsoft Excel, I consistently exceeded production targets at MSM Cebu Manufacturer by leveraging my active listening and effective time management skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Ninety-Sex Back Office Corporation
02.2020 - 11.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Investigated and resolved customer inquiries and complaints quickly.
Visual Inspector
Knowles Electronics Phils
10.2017 - 01.2020
- Conducted final visual inspections on finished products, ensuring all quality standards were met before shipping to customers.
- Examined products for imperfections and defects.
Production Worker
MSM Cebu Manufacturer
02.2016 - 07.2017
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Production Worker
Gemphil Technologies Inc.Cebu
08.2015 - 01.2016
- Adapted quickly to changes in production schedules, ensuring flexibility in operations.
- Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
Education
Bachelor of Science -
LAPU-LAPU CITY COLLEGE
Basak Lapu-Lapu City06-2014
High School Diploma -
Pagsanjan National High School
B Cosme, Pagsanjan, Laguna03-2013
PRIMARY SCHOOL -
Bankal Elementary Lapu-Lapu City
Bankal Lapu-Lapu City04-2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
Languages
English
Intermediate (B1)
Timeline
Customer Service Representative
Ninety-Sex Back Office Corporation
02.2020 - 11.2023
Visual Inspector
Knowles Electronics Phils
10.2017 - 01.2020
Production Worker
MSM Cebu Manufacturer
02.2016 - 07.2017
Production Worker
Gemphil Technologies Inc.Cebu
08.2015 - 01.2016
Bachelor of Science -
LAPU-LAPU CITY COLLEGE
High School Diploma -
Pagsanjan National High School
PRIMARY SCHOOL -
Bankal Elementary Lapu-Lapu City
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