Jariza Mikka Villaroman
Executive Assistant / Operations Manager
Baguio City, Province Of Benguet,BEN
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
Work History
Senior Team Lead
The Wound Pros
07.2022 - Current
- Conducted regular performance evaluations for staff members, providing constructive feedback and outlining areas of improvement.
- Developed high-performing team members through targeted training programs and one-on-one coaching.
- Successfully completed projects within deadlines, ensuring timely delivery to clients without compromising quality standards.
- Enhanced team performance by implementing effective communication strategies and regular feedback sessions.
- Oversaw the implementation of new systems or processes within the team successfully navigating change management challenges.
- Managed multiple projects simultaneously, effectively prioritizing tasks to meet stakeholder expectations.
- Ensured compliance with company policies and industry regulations by establishing robust internal control mechanisms.
- Maintained accurate records of all projects, providing regular updates to senior management on progress and potential roadblocks.
- Provided ongoing support and guidance to junior staff members, nurturing their professional growth and development.
Executive Assistant to the Chief Executive Officer
Red Apple Coaching
07.2021 - 09.2022
- Supported decision-making processes by compiling research data and presenting findings to the CEO.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and coordinated conferences and monthly meetings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained confidentiality by handling sensitive information with discretion and professionalism.
Operations Manager
Call Direct Solutions
01.2017 - 01.2022
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
General Virtual Assistant
Acute Inflections
02.2017 - 05.2019
- Managed social media accounts for increased brand visibility, engagement, and growth across multiple platforms.
- Assisted in content creation for blog posts, newsletters, presentations, and marketing materials to expand company outreach.
- Streamlined communication by managing and organizing client emails, ensuring timely responses and proper prioritization.
- Demonstrated adaptability flexibility when managing multiple priorities shifting deadlines adjusting work plans accordingly meet evolving needs.
- Assisted in event planning from concept development through execution ensuring successful outcomes aligning with client expectations.
- Maintained a well-organized calendar system to keep track of deadlines, events, and appointments for optimal time management.
Education
Bachelor of Science - Architecture
University of Baguio
Baguio City, Province Of Benguet, Philippines 05.2001 -
Bachelor of Science - Marketing Management
University of The Cordilleras
Baguio City, Province Of Benguet, Philippines 05.2001 -
Skills
People management
Coaching and mentoring
Process and Quality improvement
Attention to detail
Employee Performance Evaluation
Establish Key Performance Indicators
Verbal and written communication
Client Communication
Strategic Planning
Workflow Management
Project Management
Timeline
Senior Team Lead
The Wound Pros
07.2022 - Current
Executive Assistant to the Chief Executive Officer
Red Apple Coaching
07.2021 - 09.2022
General Virtual Assistant
Acute Inflections
02.2017 - 05.2019
Operations Manager
Call Direct Solutions
01.2017 - 01.2022
Bachelor of Science - Architecture
University of Baguio
05.2001 -
Bachelor of Science - Marketing Management
University of The Cordilleras
05.2001 -
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