Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Jarius Oloquina

Engagement Specialist
San Juan

Summary

Knowledgeable, with proven background in consulting, delivering strategic insights and effective solutions to clients. Successfully led multiple projects, enhancing operational efficiency and driving business growth. Demonstrated expertise in problem-solving and client relationship management.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Consultant Engagement Representative

Allegis Global Solutions
07.2024 - Current
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for consultants.
  • Managed consultants' relationships through regular check-ins and updates on project progress.
  • Evaluated consultants' needs and expectations, establishing clear goals for each consulting engagement.
  • Developed innovative strategies for clients' needs, resulting in increased revenue and business growth.
  • Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
  • Streamlined internal processes to enhance team efficiency and improve overall project outcomes.

Program Coordinator II

LSERV
07.2022 - 07.2024
  • Monitor the progress of the implementation and accomplishments of activities, programs, policies, and interventions enrolled under the National Employment Recovery Strategy (NERS) Employment.
  • Coordinate with the NERS Task Force member agencies, regional counterparts, and partner organizations.
  • Provide assistance to the NERS Task Force Secretariat.
  • Consolidate and validate reports submitted by government agencies.
  • Prepare official communications and reports for NERS programs and initiatives.
  • Perform other tasks that may be assigned.
  • Graphic Designer
  • Content Writer

Unit Manager

GC Services
01.2021 - 04.2022
  • Managed and mentored a team of operations agents, overseeing daily activities to ensure efficient workflow and adherence to operational standards.
  • Oversaw comprehensive workforce management, optimizing team efficiency and resource allocation to meet operational demands.
  • Managed ambassador programs, including recruitment, training, and performance monitoring, fostering strong relationships, and enhancing brand representation.
  • Administered payroll processing accurately and on time, ensuring compliance with all relevant regulations and internal policies.
  • Spearheaded recruitment initiatives, from sourcing and interviewing to onboarding, successfully building high-performing teams.
  • Served as an Email Representative, handling a high volume of inquiries, and resolving customer issues efficiently while maintaining high satisfaction rates.
  • Provided inbound online assistance for customer service, delivering prompt and effective support through digital channels, and enhancing the customer experience.

Transfer Associate

Afni
07.2020 - 01.2021
  • Taking Initial Outbound/Inbound Calls.
  • Transfer call to collectors.
  • Processing payments.

Recruitment Associate

Concentrix
06.2017 - 07.2018
  • Phone Assessment Administrator
  • Test Administrator
  • Recruiter
  • Conduct interviews
  • Screen and evaluate employment details.
  • On-Boarding Associate

Customer Service Associate and Technical Support

Alorica
07.2016 - 05.2017
  • Retail Specialist
  • Technical Support Specialist

Education

BS - Psychology

Polytechnic University of the Philippines
06.2013 - 05.2017

Skills

    CRM & Productivity Tools:

  • Salesforce, Microsoft Dynamics 365, Google Workspace, Trello, Slack, Notion, Outlook: Adept at streamlining operations, managing projects, and enhancing team collaboration through advanced use of CRM and productivity platforms

    • Graphic Design:

  • Adobe Creative Suite (Illustrator, Photoshop, Lightroom), Canva: Expert in crafting compelling visual content for branding, marketing, and digital platforms Skilled in color grading and image manipulation

    • Audio Engineering:

  • Logic Pro X, Ableton Live: Proficient in music production, mixing, and mastering Experienced in delivering high-quality audio for diverse projects

Timeline

Consultant Engagement Representative

Allegis Global Solutions
07.2024 - Current

Program Coordinator II

LSERV
07.2022 - 07.2024

Unit Manager

GC Services
01.2021 - 04.2022

Transfer Associate

Afni
07.2020 - 01.2021

Recruitment Associate

Concentrix
06.2017 - 07.2018

Customer Service Associate and Technical Support

Alorica
07.2016 - 05.2017

BS - Psychology

Polytechnic University of the Philippines
06.2013 - 05.2017

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Jarius OloquinaEngagement Specialist