Jarius Oloquina
Engagement Specialist
San Juan
Summary
Knowledgeable, with proven background in consulting, delivering strategic insights and effective solutions to clients. Successfully led multiple projects, enhancing operational efficiency and driving business growth. Demonstrated expertise in problem-solving and client relationship management.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Consultant Engagement Representative
Allegis Global Solutions
07.2024 - Current
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for consultants.
- Managed consultants' relationships through regular check-ins and updates on project progress.
- Evaluated consultants' needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients' needs, resulting in increased revenue and business growth.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
Program Coordinator II
LSERV
07.2022 - 07.2024
- Monitor the progress of the implementation and accomplishments of activities, programs, policies, and interventions enrolled under the National Employment Recovery Strategy (NERS) Employment.
- Coordinate with the NERS Task Force member agencies, regional counterparts, and partner organizations.
- Provide assistance to the NERS Task Force Secretariat.
- Consolidate and validate reports submitted by government agencies.
- Prepare official communications and reports for NERS programs and initiatives.
- Perform other tasks that may be assigned.
- Graphic Designer
- Content Writer
Unit Manager
GC Services
01.2021 - 04.2022
- Managed and mentored a team of operations agents, overseeing daily activities to ensure efficient workflow and adherence to operational standards.
- Oversaw comprehensive workforce management, optimizing team efficiency and resource allocation to meet operational demands.
- Managed ambassador programs, including recruitment, training, and performance monitoring, fostering strong relationships, and enhancing brand representation.
- Administered payroll processing accurately and on time, ensuring compliance with all relevant regulations and internal policies.
- Spearheaded recruitment initiatives, from sourcing and interviewing to onboarding, successfully building high-performing teams.
- Served as an Email Representative, handling a high volume of inquiries, and resolving customer issues efficiently while maintaining high satisfaction rates.
- Provided inbound online assistance for customer service, delivering prompt and effective support through digital channels, and enhancing the customer experience.
Transfer Associate
Afni
07.2020 - 01.2021
- Taking Initial Outbound/Inbound Calls.
- Transfer call to collectors.
- Processing payments.
Recruitment Associate
Concentrix
06.2017 - 07.2018
- Phone Assessment Administrator
- Test Administrator
- Recruiter
- Conduct interviews
- Screen and evaluate employment details.
- On-Boarding Associate
Customer Service Associate and Technical Support
Alorica
07.2016 - 05.2017
- Retail Specialist
- Technical Support Specialist
Education
BS - Psychology
Polytechnic University of the Philippines
06.2013 - 05.2017
Skills
- Salesforce, Microsoft Dynamics 365, Google Workspace, Trello, Slack, Notion, Outlook: Adept at streamlining operations, managing projects, and enhancing team collaboration through advanced use of CRM and productivity platforms
CRM & Productivity Tools:
Graphic Design:
- Adobe Creative Suite (Illustrator, Photoshop, Lightroom), Canva: Expert in crafting compelling visual content for branding, marketing, and digital platforms Skilled in color grading and image manipulation
- Logic Pro X, Ableton Live: Proficient in music production, mixing, and mastering Experienced in delivering high-quality audio for diverse projects
Audio Engineering:
Websites
Timeline
Consultant Engagement Representative
Allegis Global Solutions
07.2024 - Current
Program Coordinator II
LSERV
07.2022 - 07.2024
Unit Manager
GC Services
01.2021 - 04.2022
Transfer Associate
Afni
07.2020 - 01.2021
Recruitment Associate
Concentrix
06.2017 - 07.2018
Customer Service Associate and Technical Support
Alorica
07.2016 - 05.2017
BS - Psychology
Polytechnic University of the Philippines
06.2013 - 05.2017
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