Jarim M. Bunoan
IT Technical Support
Sta Maria
Summary
Dynamic Desktop Support Engineer with a proven track record at Phil-Data Business Systems Inc. and Tambunting Pawnshop, excelling in optimizing PC performance and providing exceptional remote technical support. Skilled in computer hardware maintenance and adept at troubleshooting, I consistently enhance user satisfaction through effective problem-solving and proactive communication.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Desktop Support Engineer
Phil-Data Business Systems Inc.
03.2024 - Current
- Optimized PC performance through regular updates, patches, and system upgrades.
- Assisting employee's and user concerns on software troubleshooting via remote access on Bomgar, Windows Remote Access and MS Teams Screensharing.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Checking and monitoring server room for temperatures and other details especially cleanliness, water leaks and disconnection of cables. If there’s any anomalies happen on the server, it will report to the Network team.
Desktop Support Engineer
Conifer Health Solutions
03.2024 - Current
- Optimized PC performance through regular updates, patches, and system upgrades.
- Assisting employee's and user concerns on software troubleshooting via remote access on Bomgar, Windows Remote Access and MS Teams Screensharing.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Checking and monitoring server room for temperatures and other details especially cleanliness, water leaks and disconnection of cables. If there’s any anomalies happen on the server, it will report to the Network team.
I.T Technical Support
Tambunting Pawnshop
10.2019 - 12.2023
- Improved operations through consistent hard work and dedication.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Providing technical support and assistance from most branches especially on both hardware and software troubleshooting via calls on phone or Skype and using Anydesk to gain access to their PC.
- Repairing computer peripherals from system unit, colored and dot matrix printers like Epson L120 and LX-310 and other available units that is available on said branch.
- Operating basic programming on company software in vb.net language, MySQL and MS Access as the database for the troubleshooting either of branches or head office.
- Creating banners for the branches especially on events, promotions, other businesses and old banners that needs to replaced via Adobe Photoshop.
- Operating tarpaulin printer machine (TitanJet DX6 eco solvent printer) and printing tarpaulin banners on Panaflex and Trapal tarpaulin on branches and head office.
- Doing on-site work especially for opening and assembly or repairing computer related peripherals if needed on site as a rescue.
I.T Assistant / Encoder Assistant
Sun Gold Realty Development
01.2017 - 03.2018
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Coded and processed applications into required electronic formats.
- Prepared source data for computer entry by compiling and sorting information.
- Maintained daily production logs of activities and completed work.
- Doing on-site work on sending documents or requesting documents via meetup on person.
- Maintained Computer related peripherals especially maintenance and usage in the office.
Education
Associate in Computer Technologies
AMA Computer Learning Center (ACLC) Sta. Maria Bulacan
Sta. Maria, Bulacan 06.2017 - 2019.05
Bachelor of Arts - Information Systems
Immaculate Conception International College of Arts And Tech
Sta. Maria, Bulacan 06.2013 - 2017.06
High School Diploma -
Gloria Marizz Academy of Bulacan
Sta. Maria Bulacan 03.2010 - 03.2014
Skills
Microsoft 365 Tools
Google Forms (Spreadsheet, Document and Survey)
Computer Hardware Maintenance and Servicing
Computer Software Installation and Management
Image Editing (Adobe Photoshop, Publisher and Pixer)
Video Editing (Sony Vegas Pro 11)
Computer Aided Drawing (Blender)
Data Encoding
Practical Electronics Technician
Technical support and assistance
Desktop Technical Support
Remote Technical Support
On-Site Technical Support
Bomgar Remote Tool
Microsoft Remote Access Tool
ITAM Inventory
Certification
Basic Hiragana and Katakana (Nihonggo/Japanese Level 1 & 2)
Additional Information
Reference
Eriberto Dela Tore
General Manager (Sun Gold Realty Development)
0915-380-3219
Erwin Bautro
I.T. Supervisor (Tambunting Pawnshop - Head Office)
0998-580-0079 / 0927-405-2571
Roland Cabansag
H.R. Supervisor (Tambunting Pawnshop - Head Office)
0998-588-7911
Julius Abe
I.T Consultant (Tambunting Pawnshop - Head Office)
0917-627-2609
Christopher Maling
Former I.T Programmer (Tambunting Pawnshop - Head Office)
0917-805-9938
J.C. Magtira
I.T Officer (Phildata Business Solutions Inc.)
0917-149-7631
Ma. Angelica R. Alejo
H.R Dept. (Phildata Business Solutions Inc.)
0999-9945-263
Personal Information
- Full Name - Jarim Macinas Bunoan
- Age - 29
- Birthday - September 20, 1995
- Weight - 67kgs
- Height - 5'4
- Contact Number - 0921-931-9926 (SMART) / 0976-019-7205 (Globe/GOMO)
Timeline
Certification of Recognition as exemplary performance and customer service excellence (Phildata Business Systems Inc.)
12-2024
Desktop Support Engineer
Phil-Data Business Systems Inc.
03.2024 - Current
Desktop Support Engineer
Conifer Health Solutions
03.2024 - Current
I.T Technical Support
Tambunting Pawnshop
10.2019 - 12.2023
Associate in Computer Technologies
AMA Computer Learning Center (ACLC) Sta. Maria Bulacan
06.2017 - 2019.05
I.T Assistant / Encoder Assistant
Sun Gold Realty Development
01.2017 - 03.2018
Bachelor of Arts - Information Systems
Immaculate Conception International College of Arts And Tech
06.2013 - 2017.06
High School Diploma -
Gloria Marizz Academy of Bulacan
03.2010 - 03.2014
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