JARI ISABELLE BERNEDO
Administrative Assistant And Program Coordinator
Sta.Ana, City Of Manila, Metro Manila
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Program Coordinator
Ocean Bound Plastic Recycling Inc
03.2022 - 12.2023
- Multi-tasking, Coordination and implementation of activities
- Organize and conduct advocacy trainings
- Provide coaching to partners and grantees as they implement program activities
- Undertake monitor visits (Field Work)
- Coordinate extensively to key leaders to ensure sustainability of the advocacy
Senior Process Analyst
Tata Consultancy Services
BGC, Taguig City
01.2020 - 04.2022
- Pinpointed cost-effective process improvements through simulation of potential process alterations, discovering optimal enhancements without interrupting live production efforts.
- Produced documentation outlining process improvement solutions.
- Instructed personnel on specific changes to customer parameters, effectively communicating required alterations to workflow.
- Liaised with staff managers to collaboratively design process change implementation plans.
Volunteer
Sad Free
Makati City
05.2019 - 02.2022
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat, and operational facilities to serve program needs.
Customer Support Representative
Oscar Healthcare Insurance, TaskUs
BGC, Taguig City
03.2019 - 10.2019
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
Administrative Assistant
C&G Law
Salcedo, Makati City
10.2016 - 11.2017
- Assisted Partners and coworkers members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for Partners.
- Transcribed and organized information to assist in preparing legal documents.
- Supported Partners by managing meetings, scheduling appointments and organizing itinerary.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Technical Support Representative
AT&T, Alorica Philippines Inc
Southgate, Chino Roces, Makati City
10.2015 - 03.2016
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to critical technical support needs.
Education
Master of Arts - Theology
Kukje Theological University And Seminary
Seoul, South Korea 02.2018 - 02.2019
Bachelor of Science - Computer Science
University of Makati
Makati City, Philippines 06.2014 - 03.2017
Associate of Arts - Multimedia
University of Makati
Makati City 06.2011 - 04.2014
Skills
MS OfficeSystem AdministratorAdministrative and Office SkillsCan work in peer-pressure
Persuasive communication style
Strategic planning
Project coordination
Administration knowledge
Customer service experience
Data management familiarity
Generating schedules
Process improvements
Contact Reference
Prof. Rommel L. Dorin
University of Makati, College of Computer Science, Makati City
0915 969 3001
Professor
Ms. Marilyn L. Natividad
C&G Law- Gatmaytan Yap Patacsil Gutierrez & Protacio, Makati City
0917 830 1392
Administrative Supervisor
Ms. Kenda Marie Palomar
TaskUs Philippines, Inc., Cyber Omega, Ortigas Center, Pasig City
0927 008 1782
Workforce Manager
Mr. Joash Paragas
Ocean Bound Plastic Recycling Inc., The Fort BGC, Taguig City
0961 328 6463
Operations Manager
Timeline
Program Coordinator
Ocean Bound Plastic Recycling Inc
03.2022 - 12.2023
Senior Process Analyst
Tata Consultancy Services
01.2020 - 04.2022
Volunteer
Sad Free
05.2019 - 02.2022
Customer Support Representative
Oscar Healthcare Insurance, TaskUs
03.2019 - 10.2019
Master of Arts - Theology
Kukje Theological University And Seminary
02.2018 - 02.2019
Administrative Assistant
C&G Law
10.2016 - 11.2017
Technical Support Representative
AT&T, Alorica Philippines Inc
10.2015 - 03.2016
Bachelor of Science - Computer Science
University of Makati
06.2014 - 03.2017
Associate of Arts - Multimedia
University of Makati
06.2011 - 04.2014