JARI ISABELLE BERNEDO
Administrative Assistant And Program Coordinator
Sta.Ana, City Of Manila, Metro Manila
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Program Coordinator
Ocean Bound Plastic Recycling Inc
2022.03 - 2023.12
- Multi-tasking, Coordination and implementation of activities
- Organize and conduct advocacy trainings
- Provide coaching to partners and grantees as they implement program activities
- Undertake monitor visits (Field Work)
- Coordinate extensively to key leaders to ensure sustainability of the advocacy
Senior Process Analyst
Tata Consultancy Services
BGC, Taguig City
2020.01 - 2022.04
- Pinpointed cost-effective process improvements through simulation of potential process alterations, discovering optimal enhancements without interrupting live production efforts.
- Produced documentation outlining process improvement solutions.
- Instructed personnel on specific changes to customer parameters, effectively communicating required alterations to workflow.
- Liaised with staff managers to collaboratively design process change implementation plans.
Volunteer
Sad Free
Makati City
2019.05 - 2022.02
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat, and operational facilities to serve program needs.
Customer Support Representative
Oscar Healthcare Insurance, TaskUs
BGC, Taguig City
2019.03 - 2019.10
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
Administrative Assistant
C&G Law
Salcedo, Makati City
2016.10 - 2017.11
- Assisted Partners and coworkers members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for Partners.
- Transcribed and organized information to assist in preparing legal documents.
- Supported Partners by managing meetings, scheduling appointments and organizing itinerary.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Technical Support Representative
AT&T, Alorica Philippines Inc
Southgate, Chino Roces, Makati City
2015.10 - 2016.03
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to critical technical support needs.
Education
Master of Arts - Theology
Kukje Theological University And Seminary
Seoul, South Korea 2018.02 - 2019.02
Bachelor of Science - Computer Science
University of Makati
Makati City, Philippines 2014.06 - 2017.03
Associate of Arts - Multimedia
University of Makati
Makati City 2011.06 - 2014.04
Skills
MS Officeundefined
Contact Reference
Prof. Rommel L. Dorin
University of Makati, College of Computer Science, Makati City
0915 969 3001
Professor
Ms. Marilyn L. Natividad
C&G Law- Gatmaytan Yap Patacsil Gutierrez & Protacio, Makati City
0917 830 1392
Administrative Supervisor
Ms. Kenda Marie Palomar
TaskUs Philippines, Inc., Cyber Omega, Ortigas Center, Pasig City
0927 008 1782
Workforce Manager
Mr. Joash Paragas
Ocean Bound Plastic Recycling Inc., The Fort BGC, Taguig City
0961 328 6463
Operations Manager
Timeline
Program Coordinator
Ocean Bound Plastic Recycling Inc
2022.03 - 2023.12
Senior Process Analyst
Tata Consultancy Services
2020.01 - 2022.04
Volunteer
Sad Free
2019.05 - 2022.02
Customer Support Representative
Oscar Healthcare Insurance, TaskUs
2019.03 - 2019.10
Master of Arts - Theology
Kukje Theological University And Seminary
2018.02 - 2019.02
Administrative Assistant
C&G Law
2016.10 - 2017.11
Technical Support Representative
AT&T, Alorica Philippines Inc
2015.10 - 2016.03
Bachelor of Science - Computer Science
University of Makati
2014.06 - 2017.03
Associate of Arts - Multimedia
University of Makati
2011.06 - 2014.04
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