Jarex Cantorna
Operations Manager
Alicia Province Of Isabela
Summary
Dynamic Operations Manager with a proven track record at Manex Billiards and Restaurant, excelling in inventory control and customer service. Expert in developing SOPs and enhancing service standards, driving customer loyalty through effective communication and conflict resolution. Adept at coordinating events and managing high-volume operations to ensure seamless experiences.
Overview
7
7
years of professional experience
Work History
Operations Manager
Manex Billiards and Restaurant
07.2022 - Current
- Supervise day‑to‑day operations of both billiards and restaurant areas.
- Ensure compliance with health, safety, and sanitation standards.
- Monitor inventory levels for food, beverages, and billiards equipment.
- Maintain excellent service standards across dining and recreational services.
- Coordinate special events, tournaments, or themed nights.
- Oversee cash handling and billing
- Develop and enforce standard operating procedures (SOPs) for service, cleanliness, and equipment use.
Customer Sales Associate
Laicom, Sales and Promotion
06.2019 - 07.2022
- Worked flexibly across multiple customer access points on wide selection of products and services.
- Researched and understood current products and services, including features and pricing for client advising.
- Showcased product features and benefits to drive sales.
- Helped guests obtain specialized support for product, service, and payment issues.
- Met demands of busy collections group by performing high‑volume structured daily calls and proper negotiation.
- Ensures conflict resolution and de-escalation to strengthen loyalty of customers and prevents churn.
Education
Bachelor of Science - Marketing Management
University of La Salette, Inc.
Santiago, Province Of Isabela, Philippines 04.2001 -
Skills
Inventory control procedures
Supply chain management
Retail loss prevention
Salesforce and customer service
Product knowledge
Excellent communication skills
Point‑of‑sale competency
Product upselling
Timeline
Operations Manager
Manex Billiards and Restaurant
07.2022 - Current
Customer Sales Associate
Laicom, Sales and Promotion
06.2019 - 07.2022
Bachelor of Science - Marketing Management
University of La Salette, Inc.
04.2001 -
Personal Information
- Age: 27
- Date of Birth: June 24, 1999
- Place of Birth: Santiago City, Isabela, Philippines
- Gender: Male
- Civil Status: Single
- Height: 152cm
- Weight: 187lbs
- Nationality: Filipino
- Religion: Roman Catholic
- Mother's Maiden Name: Ligaya Valle Basilio
- Father's Name: Manuel Serna Cantorna