JARED XAVIERRE MANUEL
Pasay
Summary
Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
Overview
14
14
years of professional experience
Work History
Social Media Representative
ECEnterprises Group Manila Inc.
Makati
05.2020 - Current
- Served as the primary point of contact for customer inquiries and issues on social media platforms such as PMs, DMs, and public comments.
- Weekly and monthly reports with the brand's performance on social media platforms.
- Handled customer inquiries via email when assigned team was overloaded.
- Conducted research on current trends in the industry and developed strategies accordingly.
Team Leader
ECEnterprises Group Manila Inc.
Makati
12.2018 - 03.2020
- Crafted approaches to promote team member commitment and recognize areas for advancement.
- Collaborated with other departments to ensure alignment of goals across teams.
- Supervised team members' work, guaranteeing adherence to guidelines and delivering exceptional performance
- Managed and delivered personalized coaching sessions for team members' professional growth.
CSR (Chat and Email Support)
ECEnterprises Group Manila Inc.
Makati
08.2017 - 12.2018
- Provided customer service support to customers via chat and email.
- Participated in team meetings or training sessions when necessary.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Researched required information using available resources.
CSR (Data Entry)
TeleTech Customer Care Management Philippines Inc.
Pasay
05.2015 - 05.2017
- Processed orders, forms, applications, and requests.
- Adhered to company's established protocols for handling confidential data.
- Identified customer needs and provided appropriate solutions.
Training Assistant
TeleTech Customer Care Management Philippines Inc.
Pasay
09.2014 - 04.2015
- Maintained detailed records of attendance at each session.
- Participated in meetings related to curriculum development.
- Provided technical support to instructors and students during classes.
- Managed registration process for participants in various courses.
CSR (Data Entry)
TeleTech Customer Care Management Philippines Inc.
Pasay
04.2014 - 09.2014
- Processed orders, forms, applications, and requests.
- Adhered to company's established protocols for handling confidential data.
- Identified customer needs and provided appropriate solutions.
IT Specialist
Wideband Communication Inc.
Makati City
05.2012 - 05.2013
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Provided technical support for users experiencing hardware or software issues.
- Maintained inventory of all IT equipment and supplies in use by the organization.
Data Technician
SPi Global
Parañaque City
11.2011 - 12.2011
- Performed data entry tasks according to client specifications.
- Investigated discrepancies between source documents and entered information.
- Maintained accurate records of data acquisition, processing, analysis, and storage activities.
IT Specialist
Wideband Communication Inc.
Makati City
06.2010 - 02.2011
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Provided technical support for users experiencing hardware or software issues.
- Maintained inventory of all IT equipment and supplies in use by the organization.
Education
Bachelor of Science - Information Technology
Philippine Christian University
ManilaParañaque National High School -
Parañaque CityBaclaran Elementary School Unit II -
Parañaque CitySkills
- Brand Awareness
- Customer Engagement
- Social Media and Promotions
- Customer Service
- Data Analytics
- KPIs Identification
- Attention to Detail
- Multitasking
Background
08/25/87, Manila Children’s Lying-In Hospital, Taft Avenue, Herran, Manila, 33-9760536-4, 297-353-008
Languages
Filipino
First Language
English
Advanced (C1)
C1
Timeline
Social Media Representative
ECEnterprises Group Manila Inc.
05.2020 - Current
Team Leader
ECEnterprises Group Manila Inc.
12.2018 - 03.2020
CSR (Chat and Email Support)
ECEnterprises Group Manila Inc.
08.2017 - 12.2018
CSR (Data Entry)
TeleTech Customer Care Management Philippines Inc.
05.2015 - 05.2017
Training Assistant
TeleTech Customer Care Management Philippines Inc.
09.2014 - 04.2015
CSR (Data Entry)
TeleTech Customer Care Management Philippines Inc.
04.2014 - 09.2014
IT Specialist
Wideband Communication Inc.
05.2012 - 05.2013
Data Technician
SPi Global
11.2011 - 12.2011
IT Specialist
Wideband Communication Inc.
06.2010 - 02.2011
Bachelor of Science - Information Technology
Philippine Christian University
Parañaque National High School -
Baclaran Elementary School Unit II -
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