Jared Salvan
Virtual Assistant
Cagayan de Oro City,MSR
Summary
Seeking a position as a virtual assistant where I can utilize my sharp intellect, eagerness to learn, and efficient work ethic. I am a quick learner and am confident that I can quickly master the skills necessary to be successful in this role. I am also a highly motivated and results-oriented individual who is committed to providing excellent customer service.
Overview
8
8
year of professional experience
5
5
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
Customer Service Representative
Personal Collection, Philippines
12.2023 - 5 2024
- Outbound calls for Clients (whole sellers and retailers), data updating and gathering, handling Client queries and concerns
- Handling multiple branch orders and product promotions
- Customer Relation Management
- Delivered prompt service to prioritize customer needs.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
High School Teacher
The Abba's Orchard School
4 2017 - 6 2023
- Handled General Mathematics, Calculus, Physics, Statistics, Basic Computer Science and Business Feasibility Studies in academe setting
- Optimized grades and data solicitations using Google Docs and Microsoft Office Excel
- Modernized system in data gathering for Transcript of records and report cards.
- Produced engaging lesson plans and activities to help students master learning objectives.
- Offered supplemental and individualized instruction for at-risk and struggling students.
- Evaluated students' academic and social growth, kept appropriate records, and prepared progress reports to gauge performance.
- Addressed consistent behavior problems with students, parents and senior staff.
- Established a positive classroom environment by setting clear expectations and fostering open communication between students and teachers.
- Used computers, audio-visual aids and other equipment to supplement presentations.
- Created and maintained safe and orderly classroom environment conducive to learning.
- Participated in ongoing professional development opportunities to stay current on educational trends and enhance teaching abilities further.
- Developed strong relationships with parents, keeping them informed of student progress and involving them in school activities.
- Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
- Monitored student progress and provided feedback to both students and parents.
- Supported students in development of skills and strategies to become independent and successful learners.
- Managed classroom resources efficiently, ensuring that all necessary materials were readily available for lessons and activities.
- Worked collaboratively with school administrators to implement intellectually challenging visual arts program that provided creative outlet for students.
- Provided guidance and mentoring to students regarding academic, social and emotional issues.
- Established and maintained professional relationships with students, staff, parents and community members.
Admin Aide III
The Parole and Probation Office
03.2016 - 03.2017
- Independently handle the Office Purchasing Orders, logistics, submission of applications to courts and branches, ensuring accuracy and compliance with relevant regulations
- Coordinate with judges and attorneys for timely signing of important documents such as Infraction Reports, summary Reports, Post Sentence Investigation Reports, maintaining strict confidentiality throughout the process
- Communicate with regional offices across the country, sending relevant documents such as IQPR for client endorsement, monitoring, and progress tracking.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Supported staff on special assignments and ad hoc projects.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Collaborated with various departments to complete assigned tasks.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Purchased and maintained office supplies.
- Created and maintained detailed records of all office activities.
- Input data into spreadsheets and databases.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Compiled and analyzed data to produce reports.
- Prepared and edited documents to produce precise, accurate and professional communication.
Project Engineer
Jonrich Enterprises Inc.
10.2016 - 12.2016
- Handled permits, logistics, papers on safety and health regulations on constructions and other relevant documentations
- Created an approved analysis and report on heavy equipment operations by presenting 2D and 3D models using AutoCAD and SketchUp
- Managed and monitored workers and daily project operations.
- Recommended process improvements to reduce unnecessary waste.
- Created detailed reports on engineering activities and findings.
- Reviewed contractor proposals to determine favorable partnerships for on-time and under-budget project completion.
- Delivered concise instructions to technical team to maintain quality control.
- Delivered regular compliance reports to drive process improvement and corrective measures.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Collaborated on interdisciplinary projects, showcasing adaptability and versatility as a Project Engineer.
- Implemented strict safety protocols on job sites that reduced incidents significantly over time.
- Collaborated with other departments to facilitate successful project completion.
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
Education
Bachelor of Science - Mechanical Engineering
Xavier University - Ateneo De Cagayan
Cagayan De Oro, Province Of Misamis Oriental, Philippines 05.2007 - 05.2015
Master of Science - Mechanical Engineering
Mindanao University of Science And Technology
Cagayan De Oro, Province Of Misamis Oriental, Philippines 05.2019 -
Skills
Advanced skills in creating, formatting, and editing documents using Microsoft Word This includes using styles, templates, and advanced formatting features to create professional and well-structured documents
Adept at using Microsoft Excel for data organization, analysis, and reporting I can create complex spreadsheets, utilize formulas, and generate charts and graphs for effective data representation
Can create engaging presentations in Microsoft PowerPoint, combining visuals and content to effectively communicate ideas and data
I use Google Drive for cloud-based data storage and backup, ensuring data accessibility and security
Communication and Coordination: Exceptional ability to facilitate seamless communication with different personnels in different offices Adept at delivering time-sensitive messages, sending relevant documents, and providing necessary updates to ensure smooth progress of the operations Proficient in managing email communications, creating comprehensive documentations, and preserving data efficiently using a range of Microsoft tools
Client Service: Committed to delivering excellent client service Possess strong interpersonal skills to effectively interact with clients, addressing their queries, concerns, and providing required support, thereby ensuring satisfaction
Data-Driven Instruction
Student Development
Multitasking and Organization
Academic Counseling
Student Support
Recordkeeping
Organizational Skills
English as a Second Language (ESL)
Coaching and Mentoring
Websites
Certification
Digital Garage: Fundamentals of Digital Marketing, Google Ads - Measurement Certification
References
Available upon request.
Timeline
Customer Service Representative
Personal Collection, Philippines
12.2023 - 5 2024
Master of Science - Mechanical Engineering
Mindanao University of Science And Technology
05.2019 -
Project Engineer
Jonrich Enterprises Inc.
10.2016 - 12.2016
Admin Aide III
The Parole and Probation Office
03.2016 - 03.2017
Bachelor of Science - Mechanical Engineering
Xavier University - Ateneo De Cagayan
05.2007 - 05.2015
High School Teacher
The Abba's Orchard School
4 2017 - 6 2023