JARED RAZON

Work History

IT Administrator (Remote)

Engagis, Inc.

4 2022 - Current

Configure, maintain, and troubleshoot network infrastructure, including routers, switches, APs and firewalls
Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
Ensure network security, implement access controls, and monitor for unauthorized access or threats
Install, configure, and maintain server hardware and software
Monitor server performance and resource utilization
Create, modify, and delete user accounts and profiles
Manage permissions and access controls to files, folders, and applications
Install, update, and patch software applications and operating systems
Troubleshoot and repair hardware issues for computers, printers, and other peripherals
Manage hardware inventory and replacement cycles.
Contributed to business continuity efforts by maintaining up-to-date documentation of all IT infrastructure components and configurations.
Safeguarded sensitive information with robust data encryption techniques and secure password management practices.

IT Manager

SM Prime Holdings Inc - Wonderfoods, Inc.

07.2020 - 04.2022

Running regular checks on network and data security
Identifying and acting on opportunities to improve and update software and systems
Developing and implementing IT policy and best practice guides for the organization
Managing IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance
Conducting regular system audits
Running and sharing regular operation system reports with senior staff
Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations, and outages
Managing and reporting on the allocation of IT budget
Determine the IT needs of an organization and are responsible for implementing computer systems to fulfill the organization's information systems requirements
Providing direction for IT team members
Identifying opportunities for team training and skills advancement
Responsible for coordinating, planning, and leading computer-related activities in an organization
Maintain and provide a secure and safe environment among employees within the organization using Microsoft Defender for Business
Identify problematic areas and implement strategic solutions in time.
Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
Guided organizational technology strategy and roadmaps.
Demonstrated familiarity with latest hardware, software and networking technology.

IT Officer

Tower Club, Inc.

09.2019 - 07.2020

Responsible for coordinating, planning, and leading computer-related activities in the organization
Determine the IT needs of the organization and be responsible for implementing computer systems to fulfill the organization's information systems requirements
Manage telecommunications systems and other electronic support systems related to the company operations
Responsible for implementing, administering, and maintaining all technology in operations and financial systems including the infrastructure, hardware and software, and the LAN and WAN network connectivity for voice and data communications
Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
Troubleshoot hardware and software issues related to internal IT
Lead projects, including the design and deployment of new IT systems and services
Ensure the security of the network of the organization by implementing firewall policies and roles
Provide network administration and support among the employees within the organization and guests
Maintain and provide a secure and safe environment among employees within the organization using Microsoft Defender for Business
Maintain existing hardware and software and upgrade any that have become obsolete.
Provided exceptional IT support for staff members, resulting in increased productivity.
Upgraded outdated systems with modern technology, enhancing overall performance and reliability.
Developed and maintained company intranet, streamlining internal communication processes.
Improved system efficiency by implementing new software and hardware solutions.
Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
Built, repaired and installed computer-related hardware based on deployment procedures.
Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.

Analyst - IT Non-Gaming Hotel System Operations

Melco Resorts Leisure (PHP) Corporation

03.2019 - 07.2019

Responsible for providing system support to operation users for all the various hotel application systems
Maintain and ensure all various application systems are performing well and meeting user's operation needs
Works with vendor, to ensure vendor services are according to the SLA
Ensure that the Hotel System adheres to the Company's policy and compliance
Works in a team for the successful implementation of any Hotel-related applications involving the development of requirements, and functional and technical specifications of the application
Provides technical expertise to resolve any issue/system problem
Provide system support to operation users and work with vendors for a resolution
Provides application system training to operation users where necessary
Recommends and/or executes management policies to hire, transfer, suspend, layoff, recall, discharge, reassign, or discipline employees.
Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Enhanced interfaces to promote better functionality for users.
Conducted workplace compliance training to reduce liability risks and operate effectively.
Cultivated relationships with industry leaders and within company to share tips and information.
Conducted system analysis and implementation to maintain and improve computer systems.

IT Officer

Tower Club Inc.

03.2016 - 03.2019

Responsible for coordinating, planning, and leading computer-related activities in the organization
Determine the IT needs of the organization and be responsible for implementing computer systems to fulfill the organization's information systems requirements
Manage telecommunications systems and other electronic support systems related to the company operations
Responsible for implementing, administering, and maintaining all technology in operations and financial systems including the infrastructure, hardware and software, and the LAN and WAN network connectivity for voice and data communications
Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
Troubleshoot hardware and software issues related to internal IT
Lead projects, including the design and deployment of new IT systems and services
Ensure the security of the network of the organization by implementing firewall policies and roles
Provide network administration and support among the employees within the organization and guests
Maintain and provide a secure and safe environment among employees within the organization using Microsoft Defender for Business
Maintain existing hardware and software and upgrade any that have become obsolete.
Provided exceptional IT support for staff members, resulting in increased productivity.
Upgraded outdated systems with modern technology, enhancing overall performance and reliability.
Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
Customized and repaired technology based on staff requests.

IT Specialist

AMA Group of Companies

11.2012 - 03.2016

Operating Systems - Windows XP, Windows 7, Windows 8.1, Windows Server 2003 SP2, Windows Server 2008 R2, (Linux)Ubuntu 12.04 LTS-16.04 LTS, Mac OS X v10.5-v10.10
Duties - Network and Security Administration, Hardware and Software Management and Support, Database and Systems Administration, Telco Management(PABX), CCTV Management, Point-of-Sale System Management and Support, Website Management (Wordpress)
Trainings - Basic programming and configuration of Panasonic KXTDA/TDE PABX series, Oracle-Micros Fidelio(POS).
Configured hardware, devices, and software to set up work stations for employees.
Managed hardware and software inventory, ensuring timely updates and replacements as needed.
Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
Maintained servers and systems to keep networks fully operational during peak periods.
Optimized network performance through regular monitoring and maintenance.
Performed server backups and changed and replaced backup tapes daily.
Documented support interactions for future reference.
Installed and configured operating systems and applications.

Technical Support Representative

Alorica Philippines

07.2010 - 02.2011

Duties - PC Troubleshooting, Networking, IP Addressing, Cabling, Network devices configuration, IP Camera configuration.
Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.

Summary

Overview

Work History

IT Administrator (Remote)

IT Manager

IT Officer

Analyst - IT Non-Gaming Hotel System Operations

IT Officer

IT Specialist

Technical Support Representative

Education

Bachelor of Science in Information Technology - Computer Programming

Skills

Certification

Age

Civilstatus

Personal Information

References

Disclaimer

Software

Timeline

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