Summary
Overview
Work History
Education
Skills
Timeline
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Jaquilyn Vargas

Cebu

Summary

Proven CSR at Wipro, adept in handling high call volumes and excelling in customer satisfaction through exceptional complaint handling and empathy. Skillfully managed calls with minimal wait times, showcasing strong multitasking abilities. Expertise in call center operations and customer focus, significantly enhancing repeat business.

Overview

3
3
years of professional experience

Work History

CSR

Wipro
12.2021 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Education

Bachelor Of Secondary Education-English -

University of Cebu- Main Campus
03.2020

Skills

  • Call center experience
  • Customer focus
  • Complaint handling

Timeline

CSR

Wipro
12.2021 - Current

Bachelor Of Secondary Education-English -

University of Cebu- Main Campus

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Jaquilyn Vargas