Jaquilyn Bulan
399 Phase 2, Saint Paul Village, Camachile, Orion, Bataan
Summary
Dynamic and results-driven professional with a proven track record at Frankieschoice Food Corp, excelling in team leadership and customer service. Recognized for enhancing guest satisfaction and loyalty through effective problem-solving and staff development. Proficient in shift scheduling and fostering a positive work environment, ensuring operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader/Guest Experience Manager
Frankieschoice Food Corp/Macdonalds Balanga Bagong Silang
06.2023 - 02.2025
Managing employees, making sure everything runs well, upholding standards, and resolving problems throughout their designated shift, in addition to coaching and assisting teammates.
Cashier
Nuebe/Puregold Balanga
02.2020 - 05.2020
Guest Experience Leader/Service Crew
Frankieschoice Food Corp./McDonald's Balanga Bagong Silang
11.2022 - 06.2023
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
- Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
Inspector
Natcorp/Sumi Philippines Wiring System
01.2020 - 02.2020
Education
Bachelors In Science In Business Administration - Operations Management
Bataan Peninsula State University
118 Don Manuel Banzon Avenue, Balanga, 210010.2023
General Academic Strand -
Bataan School of Fisheries
Daan Bago, Orion, Bataan03.2018
Skills
- Positive attitude
- Team leadership
- Problem-solving
- Customer service focus
- Role modeling
- Staff development
- Shift scheduling
- Computer Literate
- Good communication skills
- Cleaning and Sanitizing
Certification
- Food Safety Passer
- Certified First Aid Passer
- Certificate of Basic People and Learning Program
- Certificate of Shift Leadership Transition
- Certificate of Advance Shift Leadership
- Manager of the Month January 2024
- Social Butterfly Month December 2024
- Service Sunshine Month January 2023
Contact Reference
Shaira Yordan
Manager
Mcdonalds Balanga Bagong Silang
09511464622
Balanga, City
Jovel Eusebio
Manager
Mcdonalds Capitol Drive
09512950859
Abucay, Bataan
Karen Guzman
Teacher
09943448870
Orion, Bataan
Timeline
Shift Leader/Guest Experience Manager
Frankieschoice Food Corp/Macdonalds Balanga Bagong Silang
06.2023 - 02.2025
Guest Experience Leader/Service Crew
Frankieschoice Food Corp./McDonald's Balanga Bagong Silang
11.2022 - 06.2023
Cashier
Nuebe/Puregold Balanga
02.2020 - 05.2020
Inspector
Natcorp/Sumi Philippines Wiring System
01.2020 - 02.2020
Bachelors In Science In Business Administration - Operations Management
Bataan Peninsula State University
General Academic Strand -
Bataan School of Fisheries
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