Jaquelyn Lopez
Client Onboarding
Summary
Experienced Client Onboarding Associate offering 6 years of experience in this industry setting. Demonstrated ability to streamline processes, enhance efficiency, and ensure accuracy across various projects. Looking to transition these transferable skills into a new field, bringing a commitment to quality and continuous improvement.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Work History
Client Onboarding Documentation Manager
J.P. Morgan Chase & Co.
09.2022 - Current
- Manage end-to-end account opening and documentation processes, by conducting detailed analysis to ensure compliance and support both of the bank's and client strategic financial objectives.
- Lead internal initiatives focusing on learning and development, process automation, driving strategic improvements that align with the team, as well as the organization as a whole.
- Perform comprehensive research, KYC due diligence, AML and risk analysis for product setup and account opening, identifying potential risks and implementing corrective actions to safeguard the client and bank's interests.
- Conduct root-cause analysis to tackle escalations and errors, implementing solutions to mitigate risks and enhance operational efficiency.
- Oversee and monitor the documentation process for diverse account types, including sophisticated Businesses, Real Estates, Government and Corporate clients, ensuring alignment with financial, legal and compliance objectives.
- Coordinate with deal team and client kick-off calls and managed complex projects, aligning deliverables with the bank's as well as client strategic planning and budgeting requirements prior product implementation.
- Facilitate communication between external clients and internal partners, providing insights and account status updates that supported data-driven decision-making for financial planning up to account opening.
- Participate in cross-functional team initiatives, leveraging strong collaboration skills by being part of the engagement and communication pillars to support management committees and strategic planning process in Middle Office.
- Identify and address potential risks in account opening processes, implementing measures to manage the potential impact on the company and enhance compliance with legal guidelines.
- Contribute to the development and implementation of process improvements, enhancing efficiency while supporting strategic financial analysis through experience and contribution as a pioneer in building and re-building the team from migration.
- Self-motivated, with a strong sense of personal responsibility.
Client Onboarding and Account Maintenance Analyst
Northern Trust
04.2019 - 07.2022
- Performed client's information verification (KYC) to ensure compliance to bank's requirements prior to opening an account.
- Communicated to Front Office - Relationship Manager and Account Managers - for queries and escalations should there be any discrepancies with the client's documents.
- Opened accounts for Wealth Management and Private Banking Clients under Global Family Offices (GFO) and Corporate Entities Corporate and Investment Services (CIS).
- Hands on monitoring of the accounts from initial setup up to the completion.
- Assisted sophisticated clients for static maintenance update requests via email and ERM cases (Internal System Platform) from Relationship Managers and Account Managers as per client's instructions.
- Liaised with Relationship Managers and Account Managers in creating user IDs and setting up sweep vehicle cash movement for online accesses grant on client's accounts for reporting and documentation purposes for Trust and Custody Accounts.
- Ensured and helped out in the completion of process procedures at all times.
- Collaborated with the Technical Coordinator (Process Supervisor) and Team Leader (Manager) for proper updates.
- Assisted them in preparing daily allocation of accounts, quality checking and end-of-day report sign-off.
Education
Bachelor of Science - Business Administration major in Financial Management
PAMANTASAN NG LUNGSOD NG MARIKINA
06.2016 - 03.2019
High School - undefined
PARANG HIGH SCHOOL
Parang, Marikina City 06.2012 - 04.2015
Elementary School - undefined
PARANG ELEMENTARY SCHOOL
Parang, Marikina City 06.2005 - 03.2011
Skills
- Risk Assessment and Mitigation
- Process Improvement and Automation
- Strategic Planning and Financial Analysis
- KYC / AML
- Customer focus
- Workflow management
- Document control
- Compliance monitoring
- Time and Deadline management
- Cross-functional coordination
- Teamwork and collaboration
- Problem-solving
Additional Information
Character References:
Atty. Sharmaine Sayson - J.P. Morgan Chase & Co.
Client Onboarding Documentation Associate (Manager) / Lawyer
sharmaine.sayson@gmail.com
+639173023459
Rachelle Ann Morelos - J.P. Morgan Chase & Co.
Client Onboarding Documentation Associate (Manager)
morelosrachelleann@gmail.com
+639178920997
Mark Anthony Corpuz - Deutsche Bank
Senior Financial Regulatory and Risk Reporting Analyst
mrknthnycrpz@gmail.com
+639062525900
Carmela Barayang - Alta Resources
Payroll Assistant
barayangcarmela@gmail.com
+639762862607
Timeline
Client Onboarding Documentation Manager
J.P. Morgan Chase & Co.
09.2022 - Current
Client Onboarding and Account Maintenance Analyst
Northern Trust
04.2019 - 07.2022
Bachelor of Science - Business Administration major in Financial Management
PAMANTASAN NG LUNGSOD NG MARIKINA
06.2016 - 03.2019
High School - undefined
PARANG HIGH SCHOOL
06.2012 - 04.2015
Elementary School - undefined
PARANG ELEMENTARY SCHOOL
06.2005 - 03.2011
Similar Profiles
Brendy KambaBrendy Kamba
ASSOCIATE, CLIENT ASSOCIATE at J.P. MORGAN CHASE & CO. | JP MORGAN ADVISORSASSOCIATE, CLIENT ASSOCIATE at J.P. MORGAN CHASE & CO. | JP MORGAN ADVISORS
JOSEPH ALDWIN GATCHALIANJOSEPH ALDWIN GATCHALIAN
Asst. Manager - Operations at J.P. Morgan Chase & Co. / Chase BankAsst. Manager - Operations at J.P. Morgan Chase & Co. / Chase Bank
Cindy Marie ElliottCindy Marie Elliott
New Account Screening at J.P. Morgan ChaseNew Account Screening at J.P. Morgan Chase
SANAA RAOSANAA RAO
Asset Specialist at J.P. Morgan Chase & CoAsset Specialist at J.P. Morgan Chase & Co
MATHIVANAN RMATHIVANAN R
<ul><li>Acted as a strategic partner for clients' YouTube presence, translating complex performance data into clear, actionable strategies to drive channel growth</li><li>Analyzed client YouTube channels to identify content gaps and optimization opportunities, providing strategic recommendations on video SEO, titling, and thumbnail design.</li><li>Developed performance dashboards to track key YouTube metrics, delivering data-driven insights on content strategy.</li><li>Conducted onboarding and enablement sessions for new team members covering process flow, performance tracking, and reporting tools.</li><li>Contributed to internal knowledge-sharing initiatives by documenting workflows and best practices for performance monitoring.</li><li>Collaborated cross-functionally to resolve escalations and proactively address client concerns.</li><li>Contributed to knowledge transfer and process documentation to improve team readiness and operational excellence.</li></ul> at Teleperformance Global Services Pvt Ltd<ul><li>Acted as a strategic partner for clients' YouTube presence, translating complex performance data into clear, actionable strategies to drive channel growth</li><li>Analyzed client YouTube channels to identify content gaps and optimization opportunities, providing strategic recommendations on video SEO, titling, and thumbnail design.</li><li>Developed performance dashboards to track key YouTube metrics, delivering data-driven insights on content strategy.</li><li>Conducted onboarding and enablement sessions for new team members covering process flow, performance tracking, and reporting tools.</li><li>Contributed to internal knowledge-sharing initiatives by documenting workflows and best practices for performance monitoring.</li><li>Collaborated cross-functionally to resolve escalations and proactively address client concerns.</li><li>Contributed to knowledge transfer and process documentation to improve team readiness and operational excellence.</li></ul> at Teleperformance Global Services Pvt Ltd